{"id":12538,"date":"2020-12-27T09:47:53","date_gmt":"2020-12-27T09:47:53","guid":{"rendered":"https:\/\/www.tyjzk.com\/?p=27066"},"modified":"2021-04-17T11:27:11","modified_gmt":"2021-04-17T11:27:11","slug":"2020%e5%8d%81%e5%a4%a7%e8%90%a5%e9%94%80%e5%ad%a6%e7%a0%94%e7%a9%b6%e7%9b%98%e7%82%b9","status":"publish","type":"post","link":"https:\/\/www.tyjzk.com\/?p=12538","title":{"rendered":"2020\u5341\u5927\u8425\u9500\u5b66\u7814\u7a76\u76d8\u70b9"},"content":{"rendered":"<p style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">2019\u5e74\u5e95\uff0c\u79d1\u7279\u52d2\u589e\u957f\u5b9e\u9a8c\u5ba4\u66fe\u7ecf\u603b\u7ed3\u4e86\u5f53\u5e7410\u4e2a\u5bf9\u8425\u9500\u6bd4\u8f83\u91cd\u8981\u7684\u7814\u7a76\u6210\u679c\uff0c\u4e00\u6643\u513f\u4e00\u5e74\u8fc7\u53bb\u4e86\u30022020\u5e74\u7ed9\u4eba\u7684\u611f\u89c9\u5f88\u77ed\uff0c\u4f46\u8425\u9500\u5b66\u754c\u4f9d\u7136\u7cbe\u5f69\u4e0d\u65ad\u3002<\/p>\n<p style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\n<p style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\"><strong>1. \u65b0\u51a0\u6d41\u884c\u671f\u95f4\uff0c\u6050\u60e7\u7684\u6d88\u8d39\u8005\u66f4\u559c\u6b22\u719f\u6089\u7684\u4ea7\u54c1<\/strong><\/p>\n<\/section>\n<\/section>\n<\/section>\n<\/section>\n<\/section>\n<\/section>\n<\/section>\n<\/section>\n<\/section>\n<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u8fd9\u662f\u4e00\u4e2a\u5173\u4e8e\u75ab\u60c5\u671f\u95f4\u6d88\u8d39\u504f\u597d\u7684\u7814\u7a76\u3002<br \/><\/section>\n<\/section>\n<\/section>\n<\/section>\n<\/section>\n<\/section>\n<\/section>\n<\/section>\n<\/section>\n<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u00a0\u4f17\u6240\u5468\u77e5\uff0c\u4f20\u67d3\u75c5\u4f1a\u5f15\u8d77\u6050\u60e7\u60c5\u7eea\u3002\u7814\u7a76\u8005\u901a\u8fc7\u56db\u4e2a\u5b9e\u9a8c\u548c\u4e24\u4e2a\u5927\u578b\u5b9e\u8bc1\u6570\u636e\u5206\u6790\u53d1\u73b0\uff1a\u4f20\u67d3\u75c5\u6d41\u884c\u5bf9\u5b9e\u9645\u6d88\u8d39\u884c\u4e3a\u4e5f\u6709\u5f71\u54cd\u2014\u2014\u6050\u60e7\u548c\u538c\u6076\u7684\u60c5\u7eea\u5171\u540c\u6784\u6210\u4e86\u4e00\u79cd\u72ec\u7279\u7684\u6d88\u8d39\u884c\u4e3a\u503e\u5411\uff1a\u6d88\u8d39\u8005\u589e\u52a0\u4e86\u5bf9\u8f83\u719f\u6089\u4ea7\u54c1\u7684\u504f\u7231\u3002<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u00a0\u4e5f\u8bb8\u662f\u56e0\u4e3a\u719f\u6089\u610f\u5473\u7740\u5b89\u5168\u611f\u3002\u300a\u6295\u8d44\u7684\u602a\u5708\u300b\u4e2d\u4e5f\u63d0\u5230\uff1a\u719f\u6089\u7684\u4e8b\u7269\u5f80\u5f80\u80fd\u8ba9\u4eba\u611f\u89c9\u826f\u597d\u3002\u56e0\u4e3a\u719f\u6089\u80fd\u5e26\u6765\u5b89\u5168\u611f\u548c\u63a7\u5236\u611f\u3002\u751a\u81f3\u5fc3\u7406\u5b66\u4e5f\u53d1\u73b0\uff0c\u6bcf\u4e2a\u4eba\u5bf9\u4e8e\u7231\u60c5\u7684\u7406\u89e3\u5728\u7ae5\u5e74\u65f6\u671f\u5c31\u5df2\u7ecf\u5f62\u6210\uff1a\u76f8\u5bf9\u4e8e\u4e00\u4e2a\u201c\u633a\u597d\u201d\u7684\u4eba\uff0c\u6211\u4eec\u66f4\u5bb9\u6613\u7231\u4e0a\u90a3\u4e9b\u201c\u611f\u89c9\u5f88\u719f\u6089\u201d\u7684\u4eba\u3002<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u00a0\u8fd9\u5bf9\u4e8e\u5df2\u7ecf\u62a2\u5360\u4e86\u6d88\u8d39\u8005\u5fc3\u667a\u7684\u8001\u54c1\u724c\u662f\u4e2a\u597d\u6d88\u606f\u3002\u6211\u4eec\u77e5\u9053\uff0c2020\u5e74\u4e2d\u56fd\u5e02\u573a\u4e0a\u6709\u5f88\u591a\u65b0\u54c1\u724c\u7acb\u7a33\u4e86\u811a\u8ddf\u3002\u6211\u4eec\u901a\u5e38\u5c06\u5176\u5f52\u56e0\u4e8e\u65b0\u4eba\u7fa4\u65b0\u9700\u6c42\u7684\u6d8c\u73b0\uff0c\u4ee5\u53ca\u65b0\u6e20\u9053\u548c\u65b0\u5a92\u4ecb\u7684\u52a9\u529b\uff0c\u4f46\u662f\u6211\u4eec\u53ef\u80fd\u5ffd\u89c6\u4e86\u4e00\u4e2a\u91cd\u8981\u7684\u539f\u56e0\uff1a\u75ab\u60c5\u7684\u4e25\u683c\u63a7\u5236\uff0c\u4f7f\u4e2d\u56fd\u6d88\u8d39\u8005\u7387\u5148\u6062\u590d\u4e86\u5b89\u5168\u611f\uff0c\u6d88\u9664\u4e86\u6050\u60e7\u60c5\u7eea\uff0c\u6240\u4ee5\u6211\u4eec\u624d\u4e0d\u60e7\u6015\u4e8e\u5c1d\u8bd5\u65b0\u4e8b\u7269\u3002\u00a0<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\uff08Chelsea Galoni, Gregory S Carpenter, Hayagreeva Rao, Disgusted and Afraid: Consumer Choices under the Threat of Contagious Disease, Journal of Consumer Research, Volume 47, Issue 3, October 2020, Pages 373\u2013392\uff09<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u00a0<strong>2. \u5728\u5e7f\u544a\u4e2d\u4f20\u9012\u4fe1\u606f\u8fd8\u662f\u60c5\u611f\u5185\u5bb9\u66f4\u6709\u6548\uff1f\u8fd9\u53d6\u51b3\u4e8e\u4ea7\u54c1\u662f\u4ec0\u4e48<\/strong><\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u8fd9\u662f\u4e00\u4e2a\u5173\u4e8e\u4ea7\u54c1\u641c\u7d22\u91cf\uff0f\u9500\u91cf\u4e0e\u5e7f\u544a\u5185\u5bb9\u7684\u7814\u7a76\u3002<br \/><\/section>\n<\/section>\n<\/section>\n<\/section>\n<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u00a0\u8fd9\u7bc7\u7814\u7a76\u6587\u7ae0\u8bb0\u5f55\u4e86\u56db\u5e74\u6765\u64ad\u51fa\u7684144\u6b3e\u6c7d\u8f66\u76842000\u591a\u4e2a\u7535\u89c6\u5e7f\u544a\u4e2d\u7684\u4fe1\u606f\u548c\u60c5\u611f\u8bc9\u6c42\u662f\u5982\u4f55\u5f71\u54cd\u5728\u7ebf\u641c\u7d22\u548c\u9500\u552e\u7684\u3002\u589e\u52a0\u5e7f\u544a\u7684\u60c5\u611f\u5185\u5bb9\uff0c\u4f1a\u4fc3\u8fdb\u5728\u7ebf\u641c\u7d22\u91cf\u7684\u589e\u52a0\uff0c\u4f46\u589e\u52a0\u4fe1\u606f\u5185\u5bb9\u5219\u4e0d\u4f1a\u3002\u4e0d\u8fc7\uff0c\u4fe1\u606f\u548c\u60c5\u611f\u5185\u5bb9\u90fd\u5bf9\u9500\u552e\u4ea7\u751f\u4e86\u79ef\u6781\u5f71\u54cd\u3002<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u4f46\u503c\u5f97\u6ce8\u610f\u7684\u662f\uff1a\u4fe1\u606f\u542b\u91cf\u7684\u589e\u52a0\u66f4\u5bb9\u6613\u63d0\u5347\u4f4e\u4ef7\u548c\u4f4e\u8d28\u91cf\u6c7d\u8f66\u7684\u9500\u552e\uff0c\u60c5\u611f\u5185\u5bb9\u7684\u589e\u52a0\u66f4\u5bb9\u6613\u63d0\u5347\u9ad8\u4ef7\u6c7d\u8f66\u7684\u9500\u552e\u3002\u56e0\u6b64\uff0c\u9ad8\u4ef7\u548c\u9ad8\u8d28\u91cf\u6c7d\u8f66\u7684\u8425\u9500\u8005\uff0c\u5e94\u8be5\u4f18\u5148\u8003\u8651\u589e\u52a0\u5e7f\u544a\u4e2d\u7684\u60c5\u611f\u5185\u5bb9\u800c\u975e\u4fe1\u606f\u5185\u5bb9\u3002\u800c\u4f4e\u4ef7\u4f4e\u8d28\u91cf\u6c7d\u8f66\u7684\u8425\u9500\u8005\uff0c\u5982\u679c\u60f3\u63d0\u5347\u5728\u7ebf\u641c\u7d22\u91cf\uff0c\u5219\u5e94\u8be5\u589e\u52a0\u60c5\u611f\u5185\u5bb9\uff1b\u5982\u679c\u60f3\u589e\u52a0\u9500\u91cf\uff0c\u5219\u5e94\u8be5\u589e\u52a0\u4fe1\u606f\u542b\u91cf\u3002<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u00a0\uff08Ivan A. Guitart, Stefan Stremersch\uff1aThe Impact of Informational and Emotional Television Ad Content on Online Search and Sales\uff0cJournal of MarketingResearch\uff0c2020\uff0chttps:\/\/doi.org\/10.1177\/0022243720962505\uff09<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\"><strong>3. \u5982\u679c\u6d88\u8d39\u8005\u4e0d\u6ee1\u610f\u4f60\u7684\u670d\u52a1\uff0c\u4f60\u8bf4\u201c\u8c22\u8c22\u201d\u53ef\u80fd\u6bd4\u8bf4\u201c\u62b1\u6b49\u201d\u66f4\u597d<\/strong><\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u8fd9\u662f\u4e00\u4e2a\u5173\u4e8e\u670d\u52a1\u8425\u9500\u7684\u7814\u7a76\u3002<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u5982\u679c\u4f60\u7684\u670d\u52a1\u6ca1\u6709\u5f97\u5230\u6d88\u8d39\u8005\u7684\u6ee1\u610f\uff0c\u5927\u591a\u6570\u670d\u52a1\u8005\u6216\u54c1\u724c\u90fd\u4f1a\u8bd5\u56fe\u4fee\u590d\u4e0e\u6d88\u8d39\u8005\u7684\u5173\u7cfb\u3002\u90a3\u4e48\uff0c\u5982\u4f55\u4fee\u590d\u5462\uff1f\u5e38\u89c4\u7684\u53cd\u5e94\u662f\u9053\u6b49\u3002\u4f46\u662f\u7814\u7a76\u8005\u901a\u8fc7\u8c03\u7814\u5f97\u51fa\u7ed3\u8bba\uff0c\u5efa\u8bae\u5c06\u6b23\u8d4f\uff08\u8bf4\u201c\u8c22\u8c22\u201d\uff09\u4f5c\u4e3a\u4e00\u79cd\u66ff\u4ee3\u7684\u3001\u901a\u5e38\u66f4\u6709\u6548\u7684\u7b56\u7565\u3002\u6b64\u4e3e\u53ef\u4ee5\u5c06\u670d\u52a1\u63d0\u4f9b\u8005\u4e0e\u6d88\u8d39\u8005\u4e92\u52a8\u7684\u7126\u70b9\u4ece\u5f3a\u8c03\u670d\u52a1\u63d0\u4f9b\u8005\u7684\u8fc7\u9519\u548c\u8d23\u4efb\uff08\u9053\u6b49\uff09\uff0c\u8f6c\u79fb\u5230\u5173\u6ce8\u6d88\u8d39\u8005\u7684\u4f18\u70b9\u548c\u8d21\u732e\uff08\u6b23\u8d4f\uff09\uff0c\u4ece\u800c\u63d0\u9ad8\u6d88\u8d39\u8005\u7684\u81ea\u5c0a\uff0c\u6062\u590d\u5176\u6ee1\u610f\u5ea6\u3002<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u5fc3\u7406\u5b66\u4e0a\u6709\u4e2a\u201c\u76f8\u4e92\u5438\u5f15\u6548\u5e94\u201d\uff1a\u6211\u4eec\u901a\u5e38\u4f1a\u559c\u6b22\u90a3\u4e9b\u660e\u786e\u8868\u73b0\u51fa\u559c\u6b22\u6211\u4eec\u7684\u4eba\u3002\u4eba\u591a\u591a\u5c11\u5c11\u90fd\u6709\u4e9b\u81ea\u6211\u4e2d\u5fc3\u3002\u88ab\u4eba\u559c\u6b22\u4f1a\u4ea7\u751f\u4e00\u79cd\u6109\u60a6\u7684\u60c5\u7eea\uff0c\u4ece\u800c\u201c\u7231\u5c4b\u53ca\u4e4c\u201d\uff0c\u4f7f\u6211\u4eec\u559c\u6b22\u4e0a\u4e3a\u6211\u4eec\u5e26\u6765\u8fd9\u79cd\u60c5\u7eea\u7684\u4eba\u3002\u5f53\u7136\uff0c\u8868\u8fbe\u6b23\u8d4f\u548c\u611f\u8c22\u7684\u5185\u5bb9\u8fd8\u662f\u9700\u8981\u8ba4\u771f\u8bbe\u8ba1\uff0c\u6bd5\u7adf\u6211\u4eec\u4e0d\u5e0c\u671b\u628a\u9a6c\u5c41\u62cd\u5230\u9a6c\u8e44\u5b50\u4e0a\u2014\u2014\u60a8\u53d1\u73b0\u6211\u4eec\u4ea7\u54c1\u7684\u7455\u75b5\u4e86\uff1f\u8c22\u8c22\uff0c\u60a8\u7684\u773c\u795e\u513f\u771f\u597d\uff01<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\uff08You, Y., Yang, X., Wang, L., &amp; Deng, X. (2020). When and Why Saying \u201cThank You\u201d Is Better Than Saying \u201cSorry\u201d in Redressing Service Failures: The Role of Self-Esteem. Journal of Marketing, 84(2), 133\u2013150.\uff09<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\"><strong>4. \u6211\u77e5\u9053\u7238\u5988\u603b\u662f\u4e3a\u6211\u597d\uff0c\u4f46\u6211\u8fd8\u662f\u66f4\u613f\u610f\u4fe1\u522b\u4eba\u7684\u8bdd<\/strong><\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u8fd9\u662f\u4e00\u4e2a\u5173\u4e8e\u53e3\u7891\u8425\u9500\u7684\u7814\u7a76\u3002<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u7814\u7a76\u8005\u60f3\u53d1\u73b0\uff0c\u6d88\u8d39\u8005\u5230\u5e95\u66f4\u5bb9\u6613\u53d7\u8c01\u7684\u5f71\u54cd\u3002\u4e00\u7cfb\u5217\u7684\u5728\u7ebf\u548c\u73b0\u573a\u5b9e\u9a8c\u53d1\u73b0\uff1a\u5728\u5f71\u54cd\u529b\u548c\u8bf4\u670d\u529b\u65b9\u9762\uff0c\u5f3a\u5173\u7cfb\u4f5c\u7528\u66f4\u5f3a\uff1b\u4f46\u662f\u5728\u4f7f\u7528\u5171\u8bc6\u8bed\u8a00\u65f6\uff0c\u5f31\u5173\u7cfb\uff08\u5982\u8fdc\u65b9\u7684\u670b\u53cb\u3001\u719f\u4eba\uff09\u6bd4\u5f3a\u5173\u7cfb\u66f4\u6709\u5f71\u54cd\u529b\u3002<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u4ec0\u4e48\u662f\u5171\u8bc6\u8bed\u8a00\uff1f\u4f5c\u8005\u6307\u51fa\uff0c\u5171\u8bc6\u8bed\u8a00\u662f\u6307\u201c\u4e00\u7ec4\u4eba\u5c31\u67d0\u4e00\u89c2\u70b9\u3001\u4ea7\u54c1\u6216\u884c\u4e3a\u8fbe\u6210\u4e00\u81f4\u7684\u8bcd\u6c47\u548c\u8868\u8fbe\u201d\u3002\u6bd4\u5982\u8fd9\u4e24\u5e74\u6d41\u884c\u7684\u201cAWSL\u201d\u5c31\u662f\u4e00\u79cd\u5171\u8bc6\u8bed\u8a00\uff08\u672c\u610f\u662f\u201c\u554a\u6211\u6b7b\u4e86\u201d\u7684\u9996\u5b57\u6bcd\uff0c\u5f15\u7533\u4e49\u662f\u5f62\u5bb9\u770b\u5230\u5e05\u54e5\u7f8e\u5973\u5076\u50cf\u7b49\u4ee4\u4eba\u6fc0\u52a8\u7684\u56fe\u50cf\u65f6\u6fc0\u52a8\u7684\u5fc3\u60c5\uff09\u3002\u4f5c\u8005\u8ba4\u4e3a\uff0c\u8d8a\u662f\u8584\u5f31\u7684\u5173\u7cfb\uff0c\u8d8a\u9700\u8981\u66f4\u5927\u3001\u66f4\u591a\u6837\u5316\u7684\u7fa4\u4f53\u5171\u8bc6\uff0c\u4ece\u800c\u5f15\u53d1\u7fa4\u4f53\u8ba4\u540c\u7684\u5f52\u5c5e\u611f\u3002\u8fd9\u6216\u8bb8\u53ef\u4ee5\u89e3\u91caKOL\u548c\u5782\u76f4\u9886\u57df\u7684\u7d20\u4eba\u8fbe\u4eba\uff08\u8eab\u8fb9\u7684\u5927\u795e\uff09\u57282020\u5e74\u8425\u9500\u5708\u7684\u5d1b\u8d77\u3002\u8bf4\u5b9e\u8bdd\uff0c\u8f69\u5988\u86cb\u9ec4\u9165\u3001\u9ec4\u6559\u6388\u70e4\u9e21\uff0c\u6211\u90fd\u662f\u5728\u7f51\u4e0a\u770b\u5230\u522b\u4eba\u7684\u6d4b\u8bc4\u63a8\u8350\u5c31\u4e70\u4e86\u3002<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\uff08Lee, J. K., &amp; Kronrod, A. (2020). The Strength of Weak-Tie Consensus Language. Journal of Marketing Research, 57(2), 353\u2013374.\uff09<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\"><strong>5. \u6211\u4eec\u66f4\u5bb9\u6613\u76f8\u4fe1\u5176\u4ed6\u6d88\u8d39\u8005\u7684\u8bc4\u4ef7\uff0c\u4f46\u662f\u4ed6\u4eec\u771f\u6709\u6b63\u786e\u8bc4\u4ef7\u7684\u80fd\u529b\u5417\uff1f<\/strong><\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u8fd8\u662f\u8bb2\u53e3\u7891\u8425\u9500\uff0c\u5728\u4e0a\u4e00\u6bb5\u7814\u7a76\u4e2d\uff0c\u6211\u4eec\u8bf4\u5230\u6d88\u8d39\u8005\u66f4\u5bb9\u6613\u76f8\u4fe1\u5176\u4ed6\u4eba\u7684\u8bc4\u4ef7\uff0c\u4f46\u662f\u6211\u4eec\u4ece\u6765\u6ca1\u6709\u8003\u8651\u8fc7\uff1a\u8fd9\u4e9b\u8bc4\u4ef7\u90fd\u662f\u771f\u5b9e\u53ef\u4fe1\u7684\u5417\uff1f<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u6bd4\u5982\u60a3\u8005\u5bf9\u4e8e\u533b\u751f\u7684\u8bc4\u4ef7\uff0c\u4e0d\u5177\u5907\u533b\u5b66\u77e5\u8bc6\u3001\u6ca1\u6709\u7ecf\u5386\u8fc7\u533b\u5b66\u5b9e\u8df5\u8bad\u7ec3\u7684\u60a3\u8005\uff0c\u5f80\u5f80\u901a\u8fc7\u66f4\u52a0\u4e3b\u89c2\u7684\u65b9\u5f0f\u8bc4\u4ef7\u533b\u751f\u7684\u6001\u5ea6\u548c\u80fd\u529b\u3002\u7814\u7a76\u8005\u6ce8\u610f\u5230\uff0c\u6709\u4e9b\u533b\u751f\u5df2\u7ecf\u5bf9\u8fd9\u4e9b\u5728\u7ebf\u8bc4\u8bba\u5e73\u53f0\u7684\u5408\u6cd5\u6027\u63d0\u51fa\u4e86\u8d28\u7591\uff0c\u7406\u7531\u662f\u6d88\u8d39\u8005\u4e0d\u5177\u5907\u8bc4\u4f30\u4ed6\u4eec\u6240\u63a5\u53d7\u7684\u533b\u7597\u670d\u52a1\u8d28\u91cf\u6240\u9700\u7684\u4e13\u4e1a\u77e5\u8bc6\u3002\u90a3\u4e48\uff0c\u662f\u5426\u9700\u8981\u5e72\u9884\u8fd9\u4e9b\u8bc4\u4ef7\uff0c\u4ee5\u786e\u4fdd\u6d88\u8d39\u8005\u4e0d\u4f1a\u88ab\u8bef\u5bfc\uff1f<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u7814\u7a76\u8005\u6839\u636e\u6765\u81ea\u771f\u5b9e\u5728\u7ebf\u8bc4\u8bba\u7684\u6570\u636e\u53d1\u73b0\uff0c\u6d88\u8d39\u8005\u66f4\u5bb9\u6613\u76f8\u4fe1\u5176\u4ed6\u6d88\u8d39\u8005\u63d0\u51fa\u7684\u4f53\u9a8c\u5f0f\u4e3b\u5f20\uff08\u6bd4\u5982\u670d\u52a1\u6001\u5ea6\u3001\u53ca\u65f6\u6027\u7b49\uff09\u800c\u975e\u53ef\u4fe1\u5ea6\u4e3b\u5f20\uff08\u6bd4\u5982\u4e13\u4e1a\u80fd\u529b\u548c\u77e5\u8bc6\uff09\uff0c\u66f4\u5bb9\u6613\u76f8\u4fe1\u6709\u6570\u636e\u652f\u6301\u7684\u4e3b\u5f20\u4ee5\u53ca\u66f4\u957f\u7684\u8bc4\u8bba\uff0c\u5373\u4f7f\u5b83\u4eec\u6ca1\u6709\u63d0\u4f9b\u66f4\u591a\u7684\u4fe1\u606f\u3002\u8fd9\u8ba9\u6211\u60f3\u8d77\u670b\u53cb\u5708\u91cc\u6709\u4e9b\u4eba\u5c31\u559c\u6b22\u8f6c\u957f\u6587\uff0c\u201c\u957f\u6587\u5148\u7801\u201d\u3001\u201c\u6536\u85cf\u5373\u8bfb\u8fc7\u201d\uff0c\u4e5f\u662f\u4e00\u4e2a\u6bd4\u8f83\u6709\u8da3\u7684\u73b0\u8c61\u3002<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\uff08Shannon Lantzy, Rebecca W. Hamilton, Yu-Jen Chen, Katherine Stewart \uff1aOnline Reviews of Credence Service Providers: What Do Consumers Evaluate, Do Other Consumers Believe the Reviews, and Are Interventions Needed[J]?Journal of Public Policy &amp; Marketing\uff0c2020\uff0chttps:\/\/doi.org\/10.1177\/0743915620950676\uff09<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\"><strong>6. \u7eff\u8272\u4ea7\u54c1\u4e0d\u4ec5\u80fd\u63d0\u9ad8\u6d88\u8d39\u8005\u5bf9\u54c1\u724c\u7684\u8bc4\u4ef7\uff0c\u8fd8\u80fd\u8ba9\u4ed6\u4eec\u611f\u89c9\u81ea\u5df1\u4e5f\u5f88\u4e0d\u9519<\/strong><br \/><\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u8fd9\u662f\u4e00\u4e2a\u5173\u4e8e\u54c1\u724c\u884c\u52a8\u548c\u6d88\u8d39\u4f53\u9a8c\u7684\u7814\u7a76\u3002<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u4e00\u822c\u6765\u8bf4\uff0c\u8425\u9500\u8005\u8ba4\u4e3a\u54c1\u724c\u4ece\u4e8b\u6148\u5584\u6216\u7eff\u8272\u73af\u4fdd\u4e8b\u4e1a\uff0c\u4f1a\u6709\u6548\u63d0\u5347\u6d88\u8d39\u8005\u5bf9\u4e8e\u54c1\u724c\u7684\u8bc4\u4ef7\uff0c\u4f46\u662f\u672c\u6587\u7684\u7814\u7a76\u8005\u53d1\u73b0\uff0c\u6d88\u8d39\u8005\u5728\u4f7f\u7528\u7eff\u8272\u4ea7\u54c1\u7684\u65f6\u5019\uff0c\u4e5f\u4f1a\u63d0\u5347\u5bf9\u81ea\u8eab\u7684\u8bc4\u4ef7\u3002\u201c\u4ec5\u4ec5\u4f7f\u7528\u7eff\u8272\u4ea7\u54c1\uff0c\u6d88\u8d39\u8005\u5c31\u4f1a\u611f\u53d7\u5230\u793e\u4f1a\u5bf9\u5176\u4e2a\u4f53\u4ef7\u503c\u7684\u63d0\u5347\uff0c\u8fd9\u4f1a\u5e26\u6765\u6e29\u6696\u7684\u7115\u53d1\u611f\u89c9\uff0c\u4ece\u800c\u589e\u52a0\u4e86\u4f34\u968f\u800c\u6765\u7684\u6d88\u8d39\u4f53\u9a8c\u7684\u4eab\u53d7\u3002\u201d\u7b80\u5355\u7406\u89e3\u5c31\u7c7b\u4f3c\u4e8e\uff1a\u563f\uff0c\u6211\u8fd9\u4eba\u8fd8\u633a\u652f\u6301\u73af\u4fdd\uff0c\u6211\u771f\u4e0d\u9519\uff01<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u8fd9\u662f\u4e2a\u5f88\u6709\u8da3\u7684\u53d1\u73b0\uff0c\u4e5f\u8bb8\u4f1a\u63a8\u52a8\u8d8a\u6765\u8d8a\u591a\u7684\u4f01\u4e1a\u52a0\u5165\u5230\u54c1\u724c\u884c\u52a8\u7684\u961f\u4f0d\u4e2d\u6765\u3002\u56e0\u4e3a\u5b83\u4e0d\u4ec5\u53ef\u4ee5\u63d0\u5347\u54c1\u724c\u5f62\u8c61\uff0c\u8fd8\u6709\u52a9\u4e8e\u63d0\u5347\u987e\u5ba2\u4ef7\u503c\uff0c\u7b80\u76f4\u4e00\u4e3e\u4e24\u5f97\u3002<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\uff08Tezer, A., &amp; Bodur, H. O. (2020). The Greenconsumption Effect: How Using Green Products Improves Consumption Experience. Journal of Consumer Research, 47(1), 25-39.\uff09<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\"><strong>7. \u201c\u7269\u4ee5\u7a00\u4e3a\u8d35\u201d\uff0c\u7a00\u7f3a\u6027\u4f1a\u5f71\u54cd\u6d88\u8d39\u8005\u5bf9\u4ef7\u503c\u7684\u5224\u65ad<\/strong><\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u8fd9\u662f\u4e00\u4e2a\u5173\u4e8e\u5f71\u54cd\u8d2d\u4e70\u51b3\u7b56\u7684\u8003\u91cf\u56e0\u7d20\u7684\u7814\u7a76\u3002<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u6211\u4eec\u5982\u4f55\u5224\u65ad\u4e00\u4e2a\u4ea7\u54c1\u503c\u4e0d\u503c\u67d0\u4e2a\u4ef7\u683c\uff1f\u5728\u505a\u8d2d\u4e70\u51b3\u7b56\u65f6\uff0c\u6d88\u8d39\u8005\u4e0d\u4ec5\u4f1a\u8003\u91cf\u8fd9\u4e2a\u4ea7\u54c1\u7684\u8d28\u91cf\u3001\u5916\u89c2\u3001\u6027\u80fd\u7b49\u56e0\u7d20\uff0c\u8fd8\u4f1a\u8003\u8651\u5b83\u7684\u4ef7\u683c\u4e0e\u4ef7\u503c\u4e4b\u95f4\u7684\u5173\u7cfb\u3002\u6bd4\u5982\u6211\u4eec\u4f1a\u62ff\u5b83\u4e0e\u540c\u7c7b\u4ea7\u54c1\u8fdb\u884c\u6bd4\u8f83\u2014\u2014\u90fd\u53eb\u8702\u871c\u67da\u5b50\u8336\uff0c\u51ed\u4ec0\u4e48\u4f60\u8981\u8d355\u5757\u94b1\uff1f\u6240\u4ee5\uff0c\u4e3a\u4e86\u907f\u5f00\u8fd9\u79cd\u6bd4\u8f83\uff0c\u6211\u4eec\u770b\u5230\u559c\u8336\u4e3a\u81ea\u5df1\u7684\u4ea7\u54c1\u8d77\u4e86\u72ec\u7279\u7684\u540d\u5b57\uff0c\u6bd4\u5982\u201c\u829d\u829d\u8393\u8393\u201d\uff0c\u800c\u4e0d\u662f\u201c\u9c9c\u69a8\u8349\u8393\u829d\u58eb\u8336\u201d\u3002<\/section>\n<\/p>\n<p style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u56de\u5230\u8fd9\u4e2a\u7814\u7a76\uff0c\u7814\u7a76\u8005\u901a\u8fc7\u516d\u9879\u4f7f\u7528\u591a\u79cd\u4ea7\u54c1\u7c7b\u522b\u4ee5\u53ca\u7a00\u7f3a\u6027\u548c\u4ef7\u683c\u8d28\u91cf\u5224\u65ad\u7684\u53ef\u64cd\u4f5c\u6027\u7814\u7a76\u53d1\u73b0\uff0c\u7a00\u7f3a\u6027\u964d\u4f4e\u4e86\u6d88\u8d39\u8005\u4f7f\u7528\u4ef7\u683c\u6765\u5224\u65ad\u4ea7\u54c1\u8d28\u91cf\u7684\u8d8b\u52bf\u3002\u7b80\u5355\u6765\u8bf4\u5c31\u662f\uff1a\u56e0\u4e3a\u7a00\u7f3a\uff0c\u6d88\u8d39\u8005\u81ea\u52a8\u4e3a\u4ea7\u54c1\u9644\u52a0\u4e86\u66f4\u9ad8\u7684\u4ef7\u503c\uff0c\u800c\u4e0d\u662f\u7b80\u5355\u5730\u901a\u8fc7\u4ef7\u683c\u6765\u5224\u65ad\u5176\u4ef7\u503c\u3002\u8fd9\u4e2a\u7814\u7a76\u5bf9\u4e8e\u8425\u9500\u4eba\u7684\u542f\u793a\u662f\uff1a\u4f60\u53ef\u4ee5\u901a\u8fc7\u4eba\u4e3a\u521b\u9020\u7a00\u7f3a\u7684\u65b9\u5f0f\u4e3a\u4ea7\u54c1\u9644\u52a0\u4ef7\u503c\uff0c\u6bd4\u5982\u9650\u65f6\u3001\u9650\u91cf\uff0c\u751a\u81f3\u9650\u5236\u8c01\u624d\u6709\u8d44\u683c\u8d2d\u4e70\u3002<\/p>\n<p style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\uff08Hanyong Park, Ashok K Lalwani, David H Silvera, The Impact of Resource Scarcity on Price-Quality Judgments, Journal of Consumer Research, Volume 46, Issue 6, April 2020, Pages 1110\u20131124\uff09<\/p>\n<p style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\"><strong>8. \u5305\u90ae\u4f7f\u6d88\u8d39\u8005\u66f4\u6562\u5241\u624b\uff0c\u5e2e\u52a9\u5546\u5bb6\u63d0\u9ad8\u9500\u552e\u989d<\/strong><\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u8fd9\u662f\u4e00\u4e2a\u5173\u4e8e\u670d\u52a1\u5bf9\u6d88\u8d39\u884c\u4e3a\u5f71\u54cd\u7684\u7814\u7a76\u3002<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u524d\u4e0d\u4e45\uff0c\u6211\u5728\u7f51\u4e0a\u4e70\u4e86\u4e2a8\u5757\u94b1\u7684\u8611\u83c7\u83cc\u5305\uff0c\u5c45\u7136\u4e5f\u80fd\u514d\u8d39\u9001\u8d27\uff0c\u5b9e\u5728\u662f\u7eb3\u95f7\u8001\u677f\u662f\u5426\u8fd8\u80fd\u8d5a\u5230\u94b1\u3002\u5f53\u7136\uff0c\u5982\u679c\u4e0d\u5305\u90ae\uff0c\u6211\u53ef\u80fd\u5c31\u4e0d\u4e70\u4e86\u3002<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u8fd9\u4e2a\u7814\u7a76\u53d1\u73b0\uff0c\u514d\u8d39\u9001\u8d27\u4fc3\u9500\u53ef\u4ee5\u9f13\u52b1\u987e\u5ba2\u8fdb\u884c\u98ce\u9669\u66f4\u5927\u7684\u8d2d\u4e70\uff0c\u4ece\u800c\u5e26\u6765\u66f4\u591a\u7684\u4ea7\u54c1\u56de\u62a5\u3002\u4ed6\u4eec\u4f30\u8ba1\u4e86\u8fd9\u4e9b\u4fc3\u9500\u6d3b\u52a8\u5bf9\u8d2d\u4e70\u7387\u3001\u9ad8\u98ce\u9669\u548c\u4f4e\u98ce\u9669\u652f\u51fa\u4ee5\u53ca\u56de\u62a5\u7387\u7684\u5f71\u54cd\u3002\u7ed3\u679c\u663e\u793a\uff0c\u514d\u8fd0\u8d39\u4fc3\u9500\u589e\u52a0\u4e86\u9ad8\u98ce\u9669\u4ea7\u54c1\u7684\u652f\u51fa\uff0c\u6269\u5927\u4e86\u5b83\u4eec\u5728\u6d88\u8d39\u8005\u5e02\u573a\u7bee\u5b50\u4e2d\u7684\u4efd\u989d\uff0c\u4ece\u800c\u63d0\u9ad8\u4e86\u6574\u4f53\u56de\u62a5\u7387\u3002<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u4f60\u53ef\u4ee5\u5c06\u5176\u7406\u89e3\u6210\u4e00\u79cd\u201c\u98ce\u9669\u8f6c\u79fb\u201d\uff0c\u901a\u8fc7\u5305\u90ae\u670d\u52a1\uff0c\u4f7f\u6d88\u8d39\u8005\u5f97\u4ee5\u5c06\u8d2d\u4e70\u98ce\u9669\u8f6c\u79fb\u4e3a\u5546\u5bb6\u7684\u8fd0\u8f93\u6210\u672c\u98ce\u9669\u3002\u5bf9\u4e8e\u6d88\u8d39\u8005\u6765\u8bf4\uff0c\u8fd9\u5f88\u7b80\u5355\u2014\u2014\u62ff\u5230\u8d27\u4e4b\u540e\uff0c\u5982\u679c\u597d\u5c31\u7559\u4e0b\uff0c\u4e0d\u597d\u8fd8\u53ef\u4ee5\u9000\u3002\u5bf9\u4e8e\u5546\u5bb6\u6765\u8bf4\uff0c\u4e5f\u5f88\u5408\u7b97\u2014\u2014\u201c\u9000\u56de\u6765\u201d\u8ddf\u201c\u6ca1\u6709\u4ea7\u751f\u9500\u552e\u201d\u4e4b\u95f4\uff0c\u53ea\u5dee\u4e00\u70b9\u8fd0\u8d39\uff0c\u5374\u591a\u4e86\u4e00\u6b21\u9500\u552e\u673a\u4f1a\u3002\u4f55\u51b5\uff0c\u61d2\u5f97\u9000\u8d27\u7684\u6d88\u8d39\u8005\u8fd8\u662f\u5927\u6709\u4eba\u5728\u3002\u8fd9\u6d89\u53ca\u5230\u53e6\u4e00\u4e2a\u5fc3\u7406\u5b66\u7406\u8bba\uff1a\u635f\u5931\u538c\u6076\u3002\u4e00\u65e6\u8d27\u7269\u5230\u624b\uff0c\u6d88\u8d39\u8005\u4e3a\u5176\u4ed8\u51fa\u7684\u6c89\u6ca1\u6210\u672c\u4e0d\u4ec5\u5305\u62ec\u8d44\u91d1\uff0c\u8fd8\u6709\u65f6\u95f4\u548c\u7cbe\u529b\u6210\u672c\uff0c\u800c\u9000\u8d27\u884c\u4e3a\u5219\u4f7f\u5176\u767d\u767d\u6d6a\u8d39\u3002\u5f53\u7136\uff0c\u8fd9\u662f\u53e6\u5916\u4e00\u4e2a\u8bae\u9898\u4e86\u3002<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\uff08Shehu, E., Papies, D., &amp; Neslin, S. A. (2020). Free Shipping Promotions and Product Returns. Journal of Marketing Research, 57(4), 640\u2013658.\uff09<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\"><strong>9. \u5982\u4f55\u5f71\u54cd\u6d88\u8d39\u8005\u5bf9\u54c1\u724c\u670d\u52a1\u8d28\u91cf\u7684\u8ba4\u77e5\uff1f\u8ba9\u4f60\u7684\u5458\u5de5\u591a\u4e0a\u7f51<\/strong><\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u8fd9\u662f\u4e00\u4e2a\u5173\u4e8e\u6570\u5b57\u5316\u5982\u4f55\u7ef4\u6301\u987e\u5ba2\u5fe0\u8bda\u5ea6\u7684\u7814\u7a76\u3002<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u5728\u5fae\u535a\u65f6\u4ee3\uff0c\u6211\u8bb0\u5f97\u5f88\u591a\u516c\u53f8\u4f1a\u8981\u6c42\u81ea\u5df1\u7684\u5458\u5de5\u6ce8\u518c\u5fae\u535a\u8d26\u53f7\uff0c\u5e76\u4e14\u4ee5\u516c\u53f8\u540d\u79f0\u4f5c\u4e3a\u540e\u7f00\u3002\u7814\u7a76\u8005\u901a\u8fc7\u4e00\u9879\u5927\u89c4\u6a21\u7684\u5b9e\u5730\u7814\u7a76\u548c\u51e0\u9879\u5b9e\u9a8c\u7814\u7a76\u53d1\u73b0\uff0c\u516c\u53f8\u5458\u5de5\u5728\u7f51\u7edc\u4e0a\u7684\u79ef\u6781\u8868\u73b0\uff0c\u53ef\u4ee5\u6709\u6548\u63d0\u5347\u987e\u5ba2\u5bf9\u4e8e\u8be5\u4f01\u4e1a\u7684\u670d\u52a1\u8d28\u91cf\u611f\u77e5\u4ee5\u53ca\u987e\u5ba2\u5fe0\u8bda\u5ea6\u3002\u56e0\u4e3a\u6d88\u8d39\u8005\u8ba4\u4e3a\u8fd9\u79cd\u6570\u5b57\u5316\u63a5\u89e6\u4f53\u73b0\u4e86\u8be5\u4f01\u4e1a\u4ee5\u987e\u5ba2\u4e3a\u4e2d\u5fc3\u7684\u5bfc\u5411\u3002\u4f46\u662f\u7814\u7a76\u8005\u4e5f\u6307\u51fa\u4e86\u8be5\u7814\u7a76\u7684\u8fb9\u754c\u6761\u4ef6\uff1a\u8fd9\u79cd\u505a\u6cd5\u53ea\u80fd\u63d0\u5347\u987e\u5ba2\u5bf9\u670d\u52a1\u8d28\u91cf\u7684\u611f\u77e5\uff0c\u800c\u975e\u4ea7\u54c1\u8d28\u91cf\u7684\u8bc4\u4ef7\u3002<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\uff08Herhausen D, Emrich O, Grewal D, et al. Face forward: How employees\u2019 digital presence on service websites affects customer perceptions of website and employee service quality[J]. Journal of Marketing Research, 2020, 57(5): 917\u2013936.\uff09<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\"><strong>10. \u4e0d\u662f\u6240\u6709\u54c1\u7c7b\u90fd\u80fd\u4ece\u7535\u5546\u9500\u552e\u4e2d\u83b7\u76ca<\/strong><\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u8fd9\u662f\u4e00\u4e2a\u5173\u4e8e\u7535\u5546\u6e20\u9053\u7684\u7814\u7a76\u3002<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u56e0\u4e3a\u6d41\u91cf\u89c4\u6a21\u7684\u65e0\u8fdc\u5f17\u5c4a\uff0c\u6211\u4eec\u70ed\u8877\u4e8e\u628a\u6240\u6709\u5546\u54c1\u90fd\u8f6c\u79fb\u5230\u7ebf\u4e0a\u8fdb\u884c\u9500\u552e\uff0c\u5305\u62ec\u852c\u83dc\u3001\u6c34\u679c\u548c\u6d77\u9c9c\u8fd9\u4e9b\u5bb9\u6613\u8017\u635f\u7684\u975e\u6807\u54c1\u3002\u4eca\u5e74\u793e\u533a\u56e2\u8d2d\u6253\u5f97\u706b\u70ed\uff0c\u4f3c\u4e4e\u6709\u91cd\u73b0\u767e\u56e2\u5927\u6218\u76db\u51b5\u7684\u8d8b\u52bf\u3002\u5f53\u7136\uff0c\u7531\u4e8e\u201c\u4e0d\u53ef\u6297\u529b\u201d\uff0c\u6700\u8fd1\u90fd\u4f4e\u8c03\u4e86\u5f88\u591a\u3002<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u6d77\u5916\u7684\u7814\u7a76\u8005\u4e5f\u6ce8\u610f\u5230\uff0c\u5728\u4e2d\u56fd\u5e02\u573a\u4e0a\uff0c\u7535\u5546\u53d1\u5c55\u5f02\u5e38\u8fc5\u731b\uff0c\u4f46\u662f\uff0c\u54ea\u4e9b\u54c1\u724c\u4f1a\u4ece\u7535\u5546\u7e41\u8363\u4e2d\u83b7\u76ca\u66f4\u591a\u5462\uff1f\u901a\u8fc7\u8c03\u7814\u4e00\u4e2a\u54c1\u724c\u7684\u603b\u9500\u552e\u989d\u5982\u4f55\u968f\u7740\u7ebf\u4e0a\u9500\u552e\u4efd\u989d\u7684\u589e\u52a0\u800c\u53d8\u5316\uff0c\u7814\u7a76\u8005\u53d1\u73b0\u4e86\u4e24\u4e2a\u5173\u952e\u7684\u6307\u6570\uff1a\u54c1\u724c\u7684\u7ebf\u4e0a\u6307\u6570\uff08\u54c1\u724c\u7684\u7ebf\u4e0a\u4efd\u989d\u76f8\u5bf9\u4e8e\u5176\u7ebf\u4e0b\u4efd\u989d\uff09\u548c\u54c1\u7c7b\u7684\u7ebf\u4e0a\u6307\u6570\uff08\u54c1\u7c7b\u7684\u7ebf\u4e0a\u4efd\u989d\u76f8\u5bf9\u4e8e\u5176\u7ebf\u4e0b\u4efd\u989d\uff09\uff0c\u8fdb\u800c\u786e\u5b9a\u4e86\u9a71\u52a8\u8fd9\u4e9b\u6307\u6570\u7684\u54c1\u724c\u548c\u54c1\u7c7b\u56e0\u7d20\u3002<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\u5206\u6790\u8868\u660e\uff0c\u54c1\u724c\u7684\u7ebf\u4e0a\u6307\u6570\u968f\u7740\u5728\u7ebf\u53ef\u7528\u6027\u6c34\u5e73\u7684\u63d0\u9ad8\u800c\u589e\u52a0\uff0c\u968f\u7740\u7ebf\u4e0a\u7ebf\u4e0b\u4ef7\u683c\u5dee\u5f02\u7684\u964d\u4f4e\u800c\u589e\u52a0\u3002\u81f3\u4e8e\u54c1\u7c7b\u7ebf\u4e0a\u6307\u6570\uff0c\u4ef7\u683c\u6602\u8d35\u3001\u8d2d\u4e70\u9891\u7387\u8f83\u4f4e\u7684\u54c1\u7c7b\u66f4\u5bb9\u6613\u5411\u7ebf\u4e0a\u6e20\u9053\u8f6c\u79fb\uff0c\u800c\u6613\u8150\u548c\u91cd\u578b\u54c1\u7c7b\u5219\u76f8\u53cd\u3002\u6211\u4f3c\u4e4e\u9a6c\u4e0a\u60f3\u5230\u4e86\u4e00\u4e9b\u54c1\u7c7b\uff0c\u4f60\u5462\uff1f<\/section>\n<section style=\"margin-top:16px;margin-bottom:16px;line-height:32px;font-size:18px;letter-spacing:1px;text-align: justify\">\uff08Bernadette J. van Ewijk, Jan-Benedict E.M. Steenkamp, Els Gijsbrechts\uff1aThe Rise of Online Grocery Shopping in China: Which Brands Will Benefit[J]?Journal of International Marketing\uff0c2020\uff0chttps:\/\/doi.org\/10.1177\/1069031X20914265\uff09<\/section><\/p>\n","protected":false},"excerpt":{"rendered":"<p>2019\u5e74\u5e95\uff0c\u79d1\u7279\u52d2\u589e\u957f\u5b9e\u9a8c\u5ba4\u66fe\u7ecf\u603b\u7ed3\u4e86\u5f53\u5e7410\u4e2a\u5bf9\u8425\u9500\u6bd4\u8f83\u91cd\u8981\u7684\u7814\u7a76\u6210\u679c\uff0c\u4e00\u6643\u513f\u4e00\u5e74\u8fc7\u53bb\u4e86\u30022020\u5e74\u7ed9\u4eba\u7684 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":12539,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-12538","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-7"],"_links":{"self":[{"href":"https:\/\/www.tyjzk.com\/index.php?rest_route=\/wp\/v2\/posts\/12538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tyjzk.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tyjzk.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tyjzk.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tyjzk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=12538"}],"version-history":[{"count":0,"href":"https:\/\/www.tyjzk.com\/index.php?rest_route=\/wp\/v2\/posts\/12538\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tyjzk.com\/index.php?rest_route=\/wp\/v2\/media\/12539"}],"wp:attachment":[{"href":"https:\/\/www.tyjzk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=12538"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tyjzk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=12538"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tyjzk.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=12538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}