{"id":33762,"date":"2021-06-13T11:34:35","date_gmt":"2021-06-13T11:34:35","guid":{"rendered":"https:\/\/www.tyjzk.com\/?p=46493"},"modified":"2021-06-13T12:00:01","modified_gmt":"2021-06-13T12:00:01","slug":"%e6%98%9f%e5%b7%b4%e5%85%8b%e3%80%81%e8%8c%b6%e9%a2%9c%e6%82%a6%e8%89%b2%e6%89%93%e5%8d%a1%e6%8e%92%e9%98%9f%e7%9a%84%e7%a7%98%e5%af%86%ef%bc%8c5%e6%ad%a5%e5%ad%a6%e4%bc%9a%e6%89%93%e9%80%a0%e5%93%81","status":"publish","type":"post","link":"https:\/\/www.tyjzk.com\/?p=33762","title":{"rendered":"\u661f\u5df4\u514b\u3001\u8336\u989c\u60a6\u8272\u6253\u5361\u6392\u961f\u7684\u79d8\u5bc6\uff0c5\u6b65\u5b66\u4f1a\u6253\u9020\u54c1\u724c\u4f20\u64ad\u529b"},"content":{"rendered":"

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\u5148\u770b\u4e00\u4e2a\u8bcd\uff0cNPS\u63a8\u8350\u503c\u3002<\/p>\n

NPS\u51c0\u63a8\u8350\u503c\uff1aNPS\u5373\u51c0\u63a8\u8350\u503c\uff08Net Promoter Score\uff09\uff0c\u662f\u4e00\u79cd\u8ba1\u91cf\u5ba2\u6237\u5c06\u4f1a\u5411\u5176\u4ed6\u4eba\u63a8\u8350\u4f01\u4e1a\u6216\u670d\u52a1\u53ef\u80fd\u6027\u7684\u6307\u6570\uff0c\u662f\u76ee\u524d\u6700\u6d41\u884c\u7684\u987e\u5ba2\u5fe0\u8bda\u5ea6\u5206\u6790\u6307\u6807\u3002<\/p>\n

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\u8336\u989c\u60a6\u8272\uff0c\u4f60\u53ef\u4ee5\u8bf4\u7092\u4f5c\uff0c\u65e0\u77e5\u7684\u7528\u6237\u90fd\u662f\u4e4c\u5408\u4e4b\u4f17\uff1b<\/p>\n

\u5468\u9ed1\u9e2d\uff0c\u4f60\u53ef\u4ee5\u8bf4\u5730\u57df\u7684\u7279\u8272\u5c5e\u6027\uff0c\u8ba9\u4eba\u6709\u6240\u5fc3\u751f\u5411\u5f80\uff1b<\/p>\n

\u592a\u4e8c\uff0c\u4f60\u53ef\u4ee5\u8bf4\u6781\u81f4\u7684\u4eba\u7fa4\u5b9a\u4f4d\uff0c\u964d\u4f4e\u7528\u6237\u9009\u62e9\u6210\u672c\uff1b<\/p>\n

<\/section>\n

\u661f\u5df4\u514b\u5496\u5561<\/em><\/p>\n

\u56fe\u7247\u6765\u6e90\uff1a\u5fae\u535a@\u661f\u5df4\u514b\u4e2d\u56fd<\/em><\/p>\n

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01<\/strong><\/p>\n

\u521b\u59cb\u4eba\u81ea\u5e26\u6545\u4e8b<\/strong><\/p>\n

\u5982\u4f55\u8bb2\u597d\u4e00\u4e2a\u6545\u4e8b\uff1f<\/p>\n

\u53ef\u4ee5\u53c2\u8003\u300a\u91d1\u5b57\u5854\u539f\u7406\u300bSCQA\u67b6\u6784\u7684\u5ef6\u4f38\uff0c\u4ece\u5b9a\u4f4d\u5230\u6539\u53d8\u3002\u5b9a\u4f4d+\u80cc\u666f+\u77db\u76fe+\u884c\u52a8+\u6539\u53d8=\u521b\u59cb\u4eba\u6545\u4e8b<\/strong>\uff0c\u6765\u81ea\u201c\u9886\u79c0\u793e\u201d\u7684\u89c2\u70b9\u3002<\/p>\n

\u4f5c\u4e3a\u7231\u60c5\u8c61\u5f81\u7269\u7684\u7684\u5fb7\u8299\u5de7\u514b\u529b\uff08DOVE\uff09\uff0c\u5176\u521b\u59cb\u4eba\u6545\u4e8b\u5c31\u662f\u4e00\u4e2a\u51c4\u7f8e\u52a8\u4eba\u7684\u7231\u60c5\u6545\u4e8b\uff1b\u4f5c\u4e3a\u4e2a\u4eba\u4f20\u5947\u7ecf\u5386\u4ee3\u8868\u7684\u891a\u6a59\uff0c\u5176\u521b\u59cb\u4eba\u6545\u4e8b\u5c31\u662f\u4e00\u4e2a\u52b1\u5fd7\u7684\u60c5\u6000\u6545\u4e8b\uff1b\u5c0f\u7f50\u8336\u521b\u59cb\u4eba\u675c\u56fd\u6979\u7684\u201c\u5bfb\u8336\u6545\u4e8b\u201d\uff0c\u5c31\u5f88\u7b26\u5408\u4ece\u5b9a\u4f4d\u5230\u6539\u53d8\u7684\u53d8\u8fc1\u3002<\/p>\n

<\/section>\n

\u661f\u5df4\u514b\u5496\u5561
<\/em><\/p>\n

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\u7b2c2\u6b65\uff0c\u6545\u4e8b\u80cc\u666f<\/strong>\uff1a\u521b\u59cb\u4eba\u675c\u56fd\u6979\u8e0f\u4e0a\u201c\u5168\u56fd\u5bfb\u8336\u201d\u4e4b\u8def\u3002<\/p>\n

\u7b2c3\u6b65\uff0c\u77db\u76fe\u51fa\u73b0<\/strong>\uff1a\u8336\u53f6\u6ca1\u6709\u884c\u4e1a\u6807\u51c6\uff0c\u901a\u5e38\u53ea\u7528\u4ea7\u5730\u6765\u533a\u5206\uff1b\u5bf9\u6d88\u8d39\u8005\u6765\u8bf4\uff0c\u89c9\u5f97\u5165\u884c\u95e8\u69db\u9ad8\uff0c\u4e70\u5356\u4e0d\u591f\u900f\u660e\uff0c\u7f3a\u4e4f\u5b89\u5168\u611f\uff1b\u54c1\u724c\u96c6\u4e2d\u5ea6\u6781\u4f4e\uff0c\u8336\u4f01\u901a\u5e38\u96be\u4ee5\u53d1\u5c55\u3002<\/p>\n

\u7b2c4\u6b65\uff0c\u89e3\u51b3\u7b56\u7565<\/strong>\uff1a\u5c1d\u8bd5\u628a\u201c\u6709\u673a\u201d\u505a\u6210\u4e00\u4e2a\u597d\u8336\u7684\u6807\u51c6\uff0c\u4f46\u662f\u53d1\u73b0\u6709\u673a\u7684\u6807\u51c6\u548c\u6982\u5ff5\u5728\u4e2d\u56fd\u76f8\u5f53\u6a21\u7cca\uff0c\u8fd9\u4e2a\u65b9\u6cd5\u4ee5\u5931\u8d25\u544a\u7ec8\uff1b\u5c1d\u8bd5\u4e0e\u56fd\u5bb6\u7ea7\u975e\u9057\u4f20\u627f\u4eba\u5408\u4f5c\uff0c\u5de7\u5999\u5730\u8ba9\u5236\u8336\u5927\u5e08\u6210\u4e3a\u4ea7\u54c1\u6807\u51c6\uff0c\u53d1\u73b0\u5bf9\u8def\u3002<\/p>\n

\u7b2c5\u6b65\uff0c\u53d1\u751f\u6539\u53d8<\/strong>\uff1a\u5c0f\u7f50\u8336\u4e0d\u4ec5\u80fd\u4e3a\u6d88\u8d39\u8005\u5e26\u6765\u6807\u51c6\u5316\u3001\u5b89\u5168\u7684\u9009\u62e9\uff0c\u66f4\u80fd\u4e3a\u8336\u519c\u5e26\u6765\u5b9e\u5b9e\u5728\u5728\u7684\u6536\u76ca\u56de\u62a5\uff0c\u4fc3\u8fdb\u4e2d\u56fd\u8336\u884c\u4e1a\u53d1\u5c55\u3002<\/p>\n

\u4ece\u5b9a\u4f4d\u5230\u6539\u53d8\uff0c\u6709\u6ce2\u5cf0\u548c\u6ce2\u8c37\uff0c\u6709\u51b2\u7a81\u548c\u89e3\u51b3\u65b9\u6848\uff0c\u88ab\u521b\u59cb\u4eba\u9b45\u529b\u5438\u5f15\u5bf9\u4e8e\u4ea7\u54c1\u81ea\u5e26\u52a0\u5206\u9879\u3002<\/strong><\/p>\n

02<\/strong>\u00a0<\/p>\n

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\u5237\u9178\u754c\u7684\u625b\u628a\u5b50\uff0c\u535a\u4e50\u8fbe\u5c31\u662f\u8fd9\u4e48\u4e00\u6b3e\u4ea7\u54c1\u3002\u535a\u4e50\u8fbe\u4e13\u5229\u6280\u672f\u7684\u6838\u5fc3\u5728\u4e8e\u4f7f\u7528\u6cca\u6d1b\u6c99\u59c6\u9ad8\u5206\u5b50\u805a\u5408\u7269\uff0c\u80fd\u5c06\u6c34\u6768\u9178\u6eb6\u89e3\u3002\u6c34\u6768\u9178\u662f\u4e2a\u4e07\u91d1\u6cb9\u6210\u5206\uff0c\u80fd\u53bb\u9ed1\u5934\u3001\u53bb\u95ed\u53e3\u548c\u63a7\u6cb9\uff0c\u751a\u81f3\u5bf9\u7619\u75d2\u6709\u4e00\u5b9a\u4f5c\u7528\u3002\u4e2d\u5e74\u5987\u5973\u70ed\u7231\u7684\u5316\u5986\u54c1\u53ef\u4e3d\u91d1\uff0c\u53ef\u4e3d\u91d1\u5168\u7cfb\u4ea7\u54c1\u5bcc\u542b\u56fd\u9645\u4e13\u5229\u6210\u5206\u7c7b\u4eba\u80f6\u539f\u86cb\u767d\u3002\u80f6\u539f\u86cb\u767d\u5bf9\u76ae\u80a4\u7684\u91cd\u8981\u6027\u65e0\u9700\u79d1\u666e\uff0c\u65e0\u9700\u5bf9\u7528\u6237\u505a\u6559\u80b2\u5ba3\u5bfc\u3002<\/p>\n

\u901a\u8fc7\u72ec\u5bb6\u5784\u65ad\u6280\u672f\uff0c\u914d\u5408\u5f3a\u529b\u6548\u679c\uff0c\u5728\u4e2d\u5e74\u7528\u6237\u7fa4\u4f53\u8111\u6d77\u4e2d\u4e0b\u5fc3\u667a\uff0c\u8865\u5145\u80f6\u539f\u86cb\u767d\u7684\u65e5\u5e38\u62a4\u80a4\uff0c\u72ec\u5bb6\u6280\u672f\uff0c\u4ece\u800c\uff0c\u5728\u8be5\u7fa4\u91cc\u91cc\u5f15\u53d1\u81ea\u4f20\u64ad\u3002<\/p>\n

03<\/strong>\u00a0<\/p>\n

\u8d85\u8d8a\u4ea7\u54c1\u81ea\u8eab\u4ef7\u503c<\/strong><\/p>\n

\u661f\u5df4\u514b\u5356\u7684\u4e0d\u662f\u5496\u5561\uff0c\u662f\u4f11\u95f2\uff1b<\/p>\n

\u6cd5\u62c9\u5229\u5356\u7684\u4e0d\u662f\u8dd1\u8f66\uff0c\u662f\u75af\u72c2\u7684\u9a7e\u9a76\u5feb\u611f\u548c\u9ad8\u8d35\uff1b<\/p>\n

\u52b3\u529b\u58eb\u5356\u7684\u4e0d\u662f\u8868\uff0c\u662f\u5962\u4f88\u7684\u611f\u89c9\u548c\u81ea\u4fe1\uff1b<\/p>\n

\u5e0c\u5c14\u987f\u5356\u7684\u4e0d\u662f\u9152\u5e97\uff0c\u662f\u8212\u9002\u4e0e\u5b89\u5fc3\uff1b<\/p>\n

\u9ea6\u80af\u9521\u5356\u7684\u4e0d\u662f\u6570\u636e\uff0c\u662f\u6743\u5a01\u4e0e\u4e13\u4e1a\uff1b<\/p>\n

\u6c83\u5c14\u6c83\u548c\u5954\u9a70\u5356\u7684\u4e0d\u662f\u8f66\uff0c\u662f\u5b89\u5168\u9632\u62a4\u548c\u5c0a\u8d35\u8eab\u4efd\u3002<\/p>\n

\u6bcf\u4e00\u4e2a\u8033\u719f\u80fd\u8be6\u7684\u4ea7\u54c1\uff0c\u65e9\u5df2\u8131\u79bb\u4ea7\u54c1\u57fa\u7840\u529f\u80fd\uff0c\u80cc\u540e\u7684\u6f5c\u5728\u63a8\u52a8\u529b\u662f\u7ad9\u5728\u9700\u7684\u6700\u9876\u7aef\u7684\u81ea\u6211\u5b9e\u73b0\u3001\u5c0a\u91cd\u9700\u6c42\u3001\u793e\u4ea4\u9700\u6c42\u7b49\u3002<\/p>\n

<\/section>\n

\u8336\u989c\u60a6\u8272\u4ea7\u54c1<\/em><\/p>\n

\u56fe\u7247\u6765\u6e90\uff1a\u5fae\u535a@\u8336\u989c\u60a6\u8272\u5b98\u65b9\u5fae\u535a<\/em><\/p>\n

\u559d\u5496\u5561\u7684\u4f60\uff0c\u771f\u7684\u53ea\u662f\u51fa\u4e8e\u8ff7\u604b\u4e8e\u5496\u5561\u7684\u9999\u9187\u597d\u559d\u5417\uff1f<\/p>\n

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\u9009\u62e9\u5954\u9a70\u7684\u8f66\u4e3b\uff0c\u9ed8\u8ba4\u662f\u6210\u719f\u4eba\u58eb\u4f7f\u7528\uff0c\u5927\u591a\u662f\u8bf7\u53f8\u673a\u5f00\u8f66\uff1b<\/p>\n

\u5b9d\u9a6c\u662f\u8bb2\u7a76\u64cd\u63a7\uff0c\u9002\u5408\u81ea\u5df1\u9a7e\u9a76\u6492\u6b22\uff0c\u8ffd\u6c42\u9a7e\u9a76\u4e50\u8da3\u3002<\/p>\n

\u65e9\u5df2\u8d85\u8131\u8f66\u548c\u51fa\u884c\u5de5\u5177\u7684\u5b9a\u4f4d\uff0c\u8d85\u8131\u4ea7\u54c1\u539f\u59cb\u5c5e\u6027\u3002\u5bf9\u6210\u529f\u4eba\u751f\u7684\u8ffd\u6c42\uff0c\u662f\u81ea\u6211\u5b9e\u73b0\u9700\u6c42\u7684\u5f70\u663e\u3002<\/p>\n

04<\/strong><\/p>\n

1\u4e2a\u6df1\u5ea6\u5370\u8c61\u6807\u7b7e<\/strong><\/p>\n

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\u5f53\u4f60\u4e3a\u54c1\u724c\u6ce8\u5165\u4e86\u5f3a\u529b\u6807\u7b7e\u540e\uff0c\u6d88\u8d39\u8005\u4f1a\u6f5c\u5728\u63a5\u7eb3\u3002<\/p>\n

\u54c1\u724c\u6807\u7b7e\u8981\u5177\u5907\u4e24\u5927\u7279\u6027\uff0c\u51c6\u786e\u6027\u548c\u72ec\u7279\u6027\u3002<\/strong>\u53ea\u6709\u51c6\u786e\u4e14\u72ec\u7279\u7684\u6807\u7b7e\uff0c\u5728\u7ecf\u8fc7\u957f\u671f\u91cd\u590d\u7684\u63a5\u89e6\u7528\u6237\u4e4b\u540e\uff0c\u624d\u80fd\u5728\u7528\u6237\u5fc3\u76ee\u4e2d\u6210\u4e3a\u88ab\u9700\u8981\u7684\u72ec\u7279\u4ef7\u503c\u3002<\/p>\n

<\/em><\/section>\n

\u661f\u5df4\u514b\u5496\u5561<\/em><\/p>\n

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\u4ea7\u54c1\u7ebf\u7ec6\u5206\uff0c3\u7cfb\u5207\u65b0\u4e2d\u4ea7\u9636\u7ea7\uff0c5\u7cfb\u5207\u5546\u52a1\u7a33\u91cd\u7cfb\u5217\uff0c7\u7cfb\u5207\u5c0a\u8d35\u9886\u5bfc\u3002\u4f46\u662f\u65e0\u8bba\u600e\u4e48\u7ec6\u5206\uff0c\u4ecd\u7136\u6709\u4e00\u6761\u4e3b\u7ebf\u5728\u652f\u6491\uff0c\u90a3\u5c31\u662f\u8fd0\u52a8\u548c\u9a7e\u9a76\u4e50\u8da3\u3002<\/p>\n

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05<\/strong><\/p>\n

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<\/em><\/section>\n
\u8336\u989c\u60a6\u8272\u4ea7\u54c1<\/em><\/section>\n

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\u6587\u5316\u6bcd\u4f53<\/strong>\uff1a\u6bd4\u5982\u6625\u8282\uff0c\u5c31\u6709\u5176\u5e9e\u5927\u7684\u4eea\u5f0f\u4f53\u7cfb\uff0c\u53d1\u7ea2\u5305\u548c\u5fae\u4fe1\u7ea2\u5305\u7684\u7206\u53d1\u6d41\u884c\uff0c\u5c31\u662f\u5728\u6625\u8282\u671f\u95f4\u3002\u6bd4\u5982\uff0c\u4e2d\u79cb\u8282\u56e2\u5706\u548c\u6708\u997c\uff0c\u4ee5\u53ca\u548c\u5706\u6ee1\u76f8\u5173\u884d\u751f\u7684\u793c\u54c1\u4e5f\u5f97\u4ee5\u6d41\u4f20\u3002<\/p>\n

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\u8d85\u7ea7\u7b26\u53f7<\/strong>\uff1a\u4ea7\u54c1\u4f1a\u6d88\u5931\u3001\u4f1a\u6f14\u5316\uff0c\u7b26\u53f7\u7684\u751f\u547d\u5374\u5f88\u957f\u4e45\uff0c\u4f1a\u4e00\u76f4\u7559\u4e0b\u6765\uff0c\u53ef\u4ee5\u7406\u89e3\u6210\u4ea7\u54c1icon\uff0c\u4ea7\u54c1\u5f62\u6001\u5f62\u8c61\u5316\u8868\u8ff0\u3002\u95f9\u949f\u4f1a\u6d88\u5931\uff0c\u4f46\u662f\u95f9\u949f\u7b26\u53f7\u94bb\u8fdb\u6211\u4eec\u624b\u673a\u3002\u6bd4\u5982\u201c\u6625\u8282\uff0c\u5bf9\u8054\u3001\u95e8\u795e\u3001\u97ad\u70ae\u3001\u7ea2\u5305\u201d\u7b49\u4e00\u5927\u5957\u7b26\u53f7\u3002<\/p>\n

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