{"id":57486,"date":"2025-09-15T09:56:30","date_gmt":"2025-09-15T09:56:30","guid":{"rendered":"https:\/\/www.tyjzk.com\/?p=158357"},"modified":"2025-09-15T10:00:02","modified_gmt":"2025-09-15T10:00:02","slug":"%e4%be%bf%e5%88%a9%e5%ba%97%e5%a6%82%e4%bd%95%e8%a1%a1%e9%87%8f%e9%9d%9e%e6%a0%87%e6%9c%8d%e5%8a%a1%e5%8a%9b%ef%bc%9f","status":"publish","type":"post","link":"https:\/\/www.tyjzk.com\/?p=57486","title":{"rendered":"\u4fbf\u5229\u5e97\u5982\u4f55\u8861\u91cf\u201c\u975e\u6807\u201d\u670d\u52a1\u529b\uff1f"},"content":{"rendered":"
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\"\"<\/section>\n
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\u7528\u6807\u51c6\u5316\u7834\u89e3\u4fbf\u5229\u5e97\u201c\u670d\u52a1\u529b\u201d\u7684\u4e3b\u89c2\u96be\u9898\u3002<\/span><\/span><\/strong><\/span><\/p>\n<\/section>\n<\/section>\n

\n

\u5f53\u5546\u54c1\u5dee\u5f02\u7f29\u5c0f\uff0c\u201c\u670d\u52a1\u529b\u201d\u6210\u4e3a\u4fbf\u5229\u5e97\u6700\u540e\u7684\u80dc\u8d1f\u624b\u3002<\/span><\/span><\/p>\n

\u5728\u96f6\u552e\u4e1a\u5feb\u901f\u53d8\u5316\u7684\u5f53\u4e0b\uff0c\u4fbf\u5229\u5e97\u65e9\u5df2\u4e0d\u53ea\u662f\u201c\u8ddd\u79bb\u6700\u8fd1\u7684\u5e97\u94fa\u201d\u8fd9\u4e48\u7b80\u5355\u3002\u968f\u7740\u5404\u5927\u54c1\u724c\u7eb7\u7eb7\u6295\u5165\u9c9c\u98df\u3001\u5496\u5561\u3001PB\u5546\u54c1\uff08\u81ea\u6709\u54c1\u724c\u5546\u54c1\uff09\uff0c\u987e\u5ba2\u80fd\u5728\u4e0d\u540c\u4fbf\u5229\u5e97\u4e70\u5230\u76f8\u4f3c\u5546\u54c1\u3001\u4eab\u53d7\u76f8\u8fd1\u4fc3\u9500\u4f18\u60e0\uff0c\u8fd9\u610f\u5473\u7740\u5f53\u201c\u5546\u54c1\u5dee\u5f02\u5316\u201d\u9010\u6e10\u6d88\u5931\uff0c\u201c\u670d\u52a1\u529b\u201d\u5df2\u6210\u4e3a\u4fbf\u5229\u5e97\u6253\u52a8\u987e\u5ba2\u3001\u7559\u5b58\u5fe0\u8bda\u5ea6\u7684\u6838\u5fc3\u5173\u952e\u3002<\/span><\/span><\/p>\n

\u201c\u670d\u52a1\u529b\u201d\u65e2\u5305\u542b\u6807\u51c6\u5316\u4f5c\u4e1a\u6d41\u7a0b\uff0c\u4e5f\u8574\u85cf\u5458\u5de5\u4e0e\u987e\u5ba2\u95f4\u7684\u7ec6\u817b\u4e92\u52a8\u3002\u987e\u5ba2\u8fdb\u5e97\u77ac\u95f4\uff0c\u4ece\u62db\u547c\u8bed\u6c14\u3001\u73af\u5883\u6574\u6d01\u5ea6\u5230\u7ed3\u8d26\u6d41\u7a0b\uff0c\u7686\u4e3a\u4f53\u9a8c\u7684\u4e00\u90e8\u5206\u3002\u8fd9\u4e9b\u7ec6\u8282\u867d\u77ed\u671f\u672a\u5fc5\u76f4\u63a5\u53cd\u6620\u5728\u8425\u4e1a\u989d\u4e0a\uff0c\u5374\u6df1\u523b\u5f71\u54cd\u987e\u5ba2\u5bf9\u54c1\u724c\u7684\u8ba4\u540c\u4e0e\u590d\u8d2d\u610f\u613f\u3002<\/span><\/span><\/p>\n

\u7136\u800c\uff0c\u201c\u670d\u52a1\u529b\u201d\u7684\u8861\u91cf\u4e0e\u4fdd\u969c\u5e76\u975e\u6613\u4e8b\u3002\u4e0d\u540c\u4e8e\u8d22\u52a1\u62a5\u8868\u6216\u9500\u552e\u6570\u636e\uff0c\u670d\u52a1\u8d28\u91cf\u5e26\u6709\u8f83\u5f3a\u4e3b\u89c2\u8272\u5f69\uff0c\u65e2\u9700\u6807\u51c6\u5316\u68c0\u6838\uff0c\u4e5f\u9700\u987e\u5ba2\u89c6\u89d2\u7684\u9a8c\u8bc1\u3002<\/span><\/span><\/p>\n

\u5728\u6b64\u8fc7\u7a0b\u4e2d\uff0c\u4e24\u5927\u5de5\u5177\u626e\u6f14\u5173\u952e\u89d2\u8272\uff1aSQC\uff08Service Quality Check\uff0c\u670d\u52a1\u8d28\u91cf\u68c0\u6838\uff09\u4e0eMS\uff08Mystery Shopper\uff0c\u795e\u79d8\u5ba2\uff09\u3002\u524d\u8005\u5982\u201c\u5b88\u95e8\u5458\u201d\uff0c\u4ee5\u5236\u5ea6\u5316\u68c0\u6838\u786e\u4fdd\u6d41\u7a0b\u4e0e\u7ec6\u8282\u4e0d\u51fa\u9519\uff1b\u540e\u8005\u4f3c\u201c\u7167\u5996\u955c\u201d\uff0c\u4ee5\u987e\u5ba2\u8eab\u4efd\u8d70\u8fdb\u95e8\u5e97\uff0c\u771f\u5b9e\u53cd\u6620\u670d\u52a1\u80fd\u5426\u5e26\u6765\u597d\u611f\u3002<\/span><\/span><\/p>\n

\u672c\u6587\u5c06\u57fa\u4e8e\u7b14\u8005\u591a\u5e74\u7684\u4fbf\u5229\u5e97\u884c\u4e1a\u5b9e\u6218\u7ecf\u9a8c\uff0c\u63a2\u8ba8\u5982\u4f55\u901a\u8fc7SQC\u4e0eMS\uff0c\u4ece\u201c\u6807\u51c6\u5316\u201d\u4e0e\u201c\u771f\u5b9e\u611f\u201d\u53cc\u8f68\u53d1\u529b\uff0c\u6253\u9020\u53ef\u9760\u4e14\u6709\u6e29\u5ea6\u7684\u987e\u5ba2\u4f53\u9a8c\uff0c\u5e76\u7ed3\u5408\u4e24\u5cb8\u5e02\u573a\u6848\u4f8b\uff0c\u4e3a\u96f6\u552e\u4e1a\u8005\u63d0\u4f9b\u9ad8\u7ade\u4e89\u73af\u5883\u4e0b\u7684\u7a81\u56f4\u601d\u8def\u3002<\/span><\/span><\/p>\n

\"\"<\/span><\/strong><\/p>\n

SQC<\/span><\/span><\/strong><\/p>\n

\u6807\u51c6\u5316\u7684\u5b88\u95e8\u5458<\/span><\/span><\/strong><\/p>\n

\u5728\u4fbf\u5229\u5e97\u7ecf\u8425\u4e2d\uff0cSQC\u662f\u6700\u57fa\u7840\u5374\u5173\u952e\u7684\u89d2\u8272\u3002\u5b83\u5982\u540c\u6c89\u9ed8\u7684\u5b88\u95e8\u5458\uff0c\u786e\u4fdd\u6bcf\u5bb6\u95e8\u5e97\u5728\u7edf\u4e00\u89c4\u8303\u4e0b\u8fd0\u4f5c\uff0c\u4e0d\u56e0\u4eba\u5458\u3001\u5730\u70b9\u5dee\u5f02\u5f71\u54cd\u987e\u5ba2\u4f53\u9a8c\u3002\u5bf9\u4fbf\u5229\u5e97\u800c\u8a00\uff0c\u670d\u52a1\u4e0d\u4ec5\u662f\u7b11\u5bb9\u4e0e\u95ee\u5019\uff0c\u66f4\u5305\u542b\u8fde\u8d2f\u7684\u6807\u51c6\u5316\u6d41\u7a0b\uff0c\u800cSQC\u6b63\u662f\u5c06\u8fd9\u4e9b\u6d41\u7a0b\u91cf\u5316\u3001\u5236\u5ea6\u5316\u7684\u6838\u5fc3\u5de5\u5177\u3002<\/span><\/span><\/p>\n

1.\u4eceSOP\u5230SQC\uff1a\u7b51\u7262\u670d\u52a1\u57fa\u672c\u76d8<\/span><\/span><\/strong><\/p>\n

\u96f6\u552e\u73b0\u573a\u7684\u8d77\u70b9\u662fSOP\uff08\u6807\u51c6\u4f5c\u4e1a\u7a0b\u5e8f\uff09\u3002\u65e0\u8bba\u662f\u8fdb\u5e97\u62db\u547c\u3001\u6536\u94f6\u6d41\u7a0b\u3001\u9c9c\u98df\u4fdd\u5b58\u3001\u98ce\u5e55\u67dc\u6e29\u5ea6\u63a7\u5236\uff0c\u8fd8\u662f\u5e97\u9762\u6e05\u6d01\uff0c\u5747\u9700\u660e\u786e\u6807\u51c6\u3002<\/span><\/span><\/p>\n

SQC\u7684\u6838\u5fc3\u4ef7\u503c\uff0c\u5728\u4e8e\u5c06SOP\u8f6c\u5316\u4e3a\u53ef\u68c0\u6838\u7684\u5177\u4f53\u9879\u76ee\uff0c\u4f9b\u7a3d\u6838\u4eba\u5458\u6216\u7763\u5bfc\u5de1\u68c0\u65f6\u9010\u4e00\u6bd4\u5bf9\u3002\u4f8b\u5982\uff1a\u67dc\u53f0\u4eba\u5458\u662f\u5426\u843d\u5b9e\u670d\u52a1\u7528\u8bed\uff1f\u98ce\u5e55\u67dc\u6e29\u5ea6\u662f\u5426\u5904\u4e8e\u6807\u51c6\u8303\u56f4\uff1f\u5173\u4e1c\u716e\u3001\u5496\u5561\u673a\u662f\u5426\u6309\u65f6\u6e05\u6d01\uff1f\u5ba3\u4f20\u7269\u6599\u5f20\u8d34\u662f\u5426\u5408\u89c4\uff1f<\/span><\/span><\/p>\n

\"\"<\/section>\n

\u56fe\uff1a7-ELEVEn\u4fbf\u5229\u5e97<\/span><\/span><\/span><\/p>\n

\u8fd9\u4e9b\u770b\u4f3c\u7410\u788e\u7684\u52a8\u4f5c\uff0c\u5b9e\u5219\u662f\u670d\u52a1\u8d28\u91cf\u7684\u6839\u57fa\u3002\u987e\u5ba2\u6216\u8bb8\u4e0d\u4f1a\u523b\u610f\u5173\u6ce8\u5e97\u5458\u662f\u5426\u6309\u6807\u51c6\u6d41\u7a0b\u64cd\u4f5c\uff0c\u4f46\u4e00\u65e6\u51fa\u73b0\u758f\u6f0f\uff08\u5982\u9c9c\u98df\u8fc7\u671f\u3001\u6536\u94f6\u51fa\u9519\uff09\uff0c\u54c1\u724c\u4fe1\u4efb\u611f\u4fbf\u4f1a\u5927\u5e45\u6298\u635f\u3002<\/span><\/span><\/p>\n

2.\u7763\u5bfc\u4e0e\u7a3d\u6838\uff1a\u8ba9\u6807\u51c6\u843d\u5730\u7684\u5173\u952e<\/span><\/span><\/strong><\/p>\n

SQC\u7edd\u975e\u7eb8\u4e0a\u6587\u4ef6\uff0c\u9700\u4f9d\u8d56\u7763\u5bfc\u5de1\u68c0\u4e0e\u7a3d\u6838\u5236\u5ea6\u63a8\u52a8\u843d\u5730\u3002\u901a\u5e38\uff0c\u7763\u5bfc\u5de1\u5e97\u65f6\u4f1a\u4f9d\u636eSQC\u8868\u5355\u9010\u9879\u68c0\u67e5\uff0c\u4e0d\u4ec5\u786e\u8ba4\u73af\u5883\u3001\u6d41\u7a0b\u662f\u5426\u8fbe\u6807\uff0c\u8fd8\u4f1a\u9488\u5bf9\u5f02\u5e38\u9879\u5373\u65f6\u63d0\u51fa\u6539\u5584\u5efa\u8bae\u3002\u8fd9\u79cd\u201c\u73b0\u573a\u68c0\u6838+\u5373\u65f6\u6307\u5bfc\u201d\u7684\u6a21\u5f0f\uff0c\u80fd\u907f\u514d\u6807\u51c6\u6ca6\u4e3a\u5f62\u5f0f\u3002<\/span><\/span><\/p>\n

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3.SQC\u7684\u4f18\u52bf\u4e0e\u5c40\u9650<\/span><\/span><\/strong><\/p>\n

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\"\"<\/section>\n

\u56fe\uff1a\u7f57\u68ee\u4fbf\u5229\u5e97<\/span><\/span><\/span><\/p>\n

\u4f46SQC\u4ea6\u6709\u5c40\u9650\uff1a\u8fc7\u5ea6\u4f9d\u8d56\u5206\u6570\u6613\u5bfc\u81f4\u670d\u52a1\u201c\u673a\u68b0\u5316\u201d\u3002\u4f8b\u5982\u90e8\u5206\u4fbf\u5229\u5e97\u89c4\u5b9a\u7ed3\u8d26\u540e\u9700\u8bf4\u201c\u6b22\u8fce\u518d\u6b21\u5149\u4e34\u201d\uff0cSQC\u80fd\u6838\u67e5\u8fd9\u53e5\u8bdd\u662f\u5426\u8bf4\u51fa\u53e3\uff0c\u5374\u65e0\u6cd5\u5224\u65ad\u8bed\u6c14\u662f\u5426\u771f\u8bda\u3001\u6001\u5ea6\u662f\u5426\u4eb2\u5207\u3002\u6700\u7ec8\u53ef\u80fd\u51fa\u73b0\u5458\u5de5\u4e3a\u5f97\u5206\u201c\u7167\u672c\u5ba3\u79d1\u201d\uff0c\u53cd\u800c\u5ffd\u7565\u987e\u5ba2\u771f\u5b9e\u611f\u53d7\u7684\u60c5\u51b5\u3002<\/span><\/span><\/p>\n

\u56e0\u6b64\uff0cSQC\u80fd\u786e\u4fdd\u4fbf\u5229\u5e97\u201c\u4e0d\u51fa\u9519\u201d\uff0c\u5374\u65e0\u6cd5\u4fdd\u8bc1\u987e\u5ba2\u201c\u611f\u53d7\u5230\u597d\u201d\u3002\u8fd9\u4e5f\u662f\u53f0\u6e7e\u5730\u533a\u591a\u6570\u96f6\u552e\u4f01\u4e1a\u8fdb\u4e00\u6b65\u5f15\u5165\u795e\u79d8\u5ba2\u5236\u5ea6\u7684\u6838\u5fc3\u539f\u56e0\u3002\u4ee5MS\u8865\u8db3SQC\u7684\u4eba\u6027\u5316\u7f3a\u53e3\uff0c\u8ba9\u670d\u52a1\u529b\u68c0\u6838\u4e0d\u6b62\u4e8e\u5236\u5ea6\u5206\u6570\uff0c\u66f4\u8d34\u8fd1\u771f\u5b9e\u987e\u5ba2\u4e92\u52a8\u3002<\/span><\/span><\/p>\n

\"\"<\/span><\/strong><\/p>\n

\u795e\u79d8\u5ba2<\/span><\/span><\/strong><\/p>\n

\u987e\u5ba2\u4f53\u9a8c\u7684\u771f\u5b9e\u955c\u5b50<\/span><\/span><\/strong><\/p>\n

\u82e5\u8bf4SQC\u662f\u4f01\u4e1a\u5185\u90e8\u7684\u201c\u68c0\u9a8c\u89c4\u8303\u201d\uff0c\u90a3\u4e48\u795e\u79d8\u5ba2\u5c31\u662f\u987e\u5ba2\u89c6\u89d2\u7684\u201c\u771f\u5b9e\u955c\u5b50\u201d\u3002\u8fd9\u9762\u955c\u5b50\u80fd\u5fe0\u5b9e\u6620\u7167\u5458\u5de5\u5728\u4e0d\u77e5\u60c5\u65f6\u7684\u4e92\u52a8\u72b6\u6001\u3001\u9700\u6c42\u54cd\u5e94\u65b9\u5f0f\uff0c\u63ed\u9732\u670d\u52a1\u4e2d\u7684\u7ec6\u8282\u843d\u5dee\u3002<\/span><\/span><\/p>\n

1.\u795e\u79d8\u5ba2\u7684\u89d2\u8272\u5b9a\u4f4d<\/span><\/span><\/strong><\/p>\n

\u795e\u79d8\u5ba2\u901a\u5e38\u7531\u7b2c\u4e09\u65b9\u516c\u53f8\u4eba\u5458\u3001\u4f01\u4e1a\u5185\u90e8\u4e13\u5458\u6216\u5916\u8058\u517c\u804c\u987e\u5ba2\u626e\u6f14\u3002\u4ed6\u4eec\u4ee5\u666e\u901a\u987e\u5ba2\u8eab\u4efd\u8fdb\u5e97\uff0c\u5b8c\u6210\u5546\u54c1\u8d2d\u4e70\u3001\u670d\u52a1\u54a8\u8be2\u3001\u73af\u5883\u89c2\u5bdf\u7b49\u52a8\u4f5c\u540e\uff0c\u4f9d\u636e\u65e2\u5b9a\u8868\u683c\u64b0\u5199\u53cd\u9988\u62a5\u544a\uff0c\u62a5\u544a\u4e0d\u4ec5\u5173\u6ce8\u201c\u662f\u5426\u505a\u5230\u201d\uff0c\u66f4\u805a\u7126\u201c\u505a\u5230\u7684\u611f\u53d7\u5982\u4f55\u201d\u3002<\/span><\/span><\/p>\n

\u4f8b\u5982\uff1a\u5e97\u5458\u662f\u5426\u4e3b\u52a8\u95ee\u5019\uff1f\u773c\u795e\u662f\u5426\u6709\u4ea4\u6d41\u3001\u662f\u5426\u5e26\u771f\u8bda\u5fae\u7b11\uff1f\u987e\u5ba2\u8be2\u95ee\u5546\u54c1\u4f4d\u7f6e\u65f6\uff0c\u662f\u4ec5\u6307\u65b9\u5411\u8fd8\u662f\u4eb2\u81ea\u5f15\u5bfc\uff1f\u95e8\u5e97\u73af\u5883\u662f\u5426\u5e72\u51c0\u3001\u706f\u5149\u4e0e\u6e29\u5ea6\u662f\u5426\u5b9c\u4eba\uff1f\u8fd9\u4e9b\u7ec6\u8282\u5f80\u5f80\u662f\u987e\u5ba2\u8bb0\u5fc6\u4f53\u9a8c\u7684\u5173\u952e\u3002<\/span><\/span><\/p>\n

\u5f53\u524d\u884c\u4e1a\u4e2d\uff0c\u795e\u79d8\u5ba2\u62a5\u544a\u5df2\u4ece\u201c\u5b9a\u6027\u63cf\u8ff0\u201d\u5411\u201c\u5b9a\u91cf+\u5b9a\u6027\u7ed3\u5408\u201d\u5347\u7ea7\uff0c\u90e8\u5206\u54c1\u724c\u4f1a\u7ed3\u5408\u987e\u5ba2\u65c5\u7a0b\u5730\u56fe\uff0c\u5bf9\u201c\u8fdb\u5e97-\u901b\u5e97-\u7ed3\u8d26-\u79bb\u5e97\u201d\u5168\u89e6\u70b9\u8fdb\u884c\u8bc4\u5206\uff0c\u8ba9\u53cd\u9988\u66f4\u5177\u843d\u5730\u6027\u3002<\/span><\/span><\/p>\n

2.\u4e0eSQC\u7684\u4e92\u8865\u5173\u7cfb<\/span><\/span><\/strong><\/p>\n

SQC\u4fa7\u91cd\u201c\u5236\u5ea6\u4e0e\u6d41\u7a0b\u201d\uff0cMS\u4fa7\u91cd\u201c\u6c1b\u56f4\u4e0e\u611f\u53d7\u201d\u3002SQC\u53ef\u6838\u67e5\u7ed3\u8d26\u52a8\u4f5c\u662f\u5426\u7b26\u5408SOP\uff0cMS\u5374\u80fd\u53d1\u73b0\u201c\u6536\u94f6\u5458\u52a8\u4f5c\u6807\u51c6\u4f46\u6001\u5ea6\u51b0\u51b7\uff0c\u8ba9\u987e\u5ba2\u6709\u88ab\u50ac\u4fc3\u611f\u201d\u8fd9\u7c7b\u9690\u6027\u95ee\u9898\uff0c\u4e8c\u8005\u6070\u597d\u8986\u76d6\u670d\u52a1\u529b\u7684\u53cc\u91cd\u7ef4\u5ea6\uff1a\u201c\u4e0d\u51fa\u9519\u201d\u4e0e\u201c\u6709\u6e29\u5ea6\u201d\uff0c\u7f3a\u4e00\u4e0d\u53ef\u3002<\/span><\/span><\/p>\n

\"\"<\/section>\n

\u56fe\uff1a7-ELEVEn\u4fbf\u5229\u5e97<\/span><\/span><\/span><\/p>\n

\u82e5\u4fbf\u5229\u5e97\u4ec5\u8ffd\u6c42SQC\u5206\u6570\uff0c\u5ffd\u7565\u987e\u5ba2\u771f\u5b9e\u611f\u53d7\uff0c\u670d\u52a1\u7ec8\u5c06\u6ca6\u4e3a\u5f62\u5f0f\uff1b\u53cd\u4e4b\uff0c\u82e5\u53ea\u91cd\u4eb2\u5207\u5ea6\u800c\u65e0\u57fa\u7840\u89c4\u8303\uff0c\u670d\u52a1\u53c8\u4f1a\u5931\u53bb\u4e00\u81f4\u6027\u3002\u4f8b\u5982\u53f0\u6e7e7-ELEVEn\u5728SQC\u786e\u4fdd\u9c9c\u98df\u6e29\u5ea6\u8fbe\u6807\u7684\u57fa\u7840\u4e0a\uff0c\u901a\u8fc7\u795e\u79d8\u5ba2\u9a8c\u8bc1\u5e97\u5458\u662f\u5426\u4e3b\u52a8\u63d0\u9192\u201c\u9c9c\u98df\u52a0\u70ed\u5efa\u8bae\u201d\uff0c\u6b63\u662f\u4e8c\u8005\u4e92\u8865\u7684\u5178\u578b\u5b9e\u8df5\u3002<\/span><\/span><\/p>\n

3.\u795e\u79d8\u5ba2\u5e26\u6765\u7684\u6838\u5fc3\u542f\u793a<\/span><\/span><\/p>\n

\u4fbf\u5229\u5e97\u6267\u884c\u795e\u79d8\u5ba2\u5236\u5ea6\u65f6\uff0c\u5e38\u80fd\u53d1\u73b0\u201c\u8ba4\u77e5\u76f2\u70b9\u201d\uff1a\u90e8\u5206\u95e8\u5e97SQC\u5206\u6570\u9ad8\uff0c\u4f46<\/span><\/span>\u795e\u79d8\u5ba2\u53cd\u9988\u670d\u52a1\u51b7\u6f20\u3001\u987e\u5ba2\u7f3a\u4e4f\u5f52\u5c5e\u611f\uff1b\u4e5f\u6709\u95e8\u5e97SQC\u5f97\u5206\u666e\u901a\uff0c\u5374\u56e0\u5458\u5de5\u771f\u8bda\u5fae\u7b11\u3001\u4e3b\u52a8\u534f\u52a9\uff0c\u8ba9<\/span><\/span>\u795e\u79d8\u5ba2\u7ed9\u51fa\u9ad8\u8bc4\u4ef7\u3002<\/span><\/span><\/p>\n

\u8fd9\u8bf4\u660e\u670d\u52a1\u529b\u4e0d\u80fd\u4ec5\u9760\u7a3d\u6838\u8868\u5b9a\u4e49\uff0c\u9700\u591a\u89c6\u89d2\u68c0\u9a8c\u624d\u80fd\u8d34\u8fd1\u987e\u5ba2\u9700\u6c42\u3002\u6b63\u5982\u201cHuman Touch\u201d\u7406\u8bba\u6a21\u578b\u6240\u5f3a\u8c03\uff1a\u96f6\u552e\u4ef7\u503c\u4e0d\u4ec5\u5728\u4e8e\u5236\u5ea6\u7cbe\u51c6\uff0c\u66f4\u5728\u4e8e\u4eba\u4e0e\u4eba\u7684\u4e92\u52a8\u6e29\u5ea6\uff0c\u800c<\/span><\/span>\u795e\u79d8\u5ba2\u5236\u5ea6<\/span><\/span>\u6b63\u662f\u6355\u6349\u8fd9\u79cd\u201c\u65e0\u6cd5\u91cf\u5316\u4f46\u771f\u5b9e\u5b58\u5728\u201d\u6e29\u5ea6\u7684\u6838\u5fc3\u5de5\u5177\u3002<\/span><\/span><\/p>\n

\u5f53\u524d\u80d6\u4e1c\u6765\u3001\u5c71\u4e1c\u94f6\u5ea7\u7b49\u4f01\u4e1a\u4ea6\u901a\u8fc7\u7c7b\u4f3c\u903b\u8f91\uff0c\u5c06\u201c\u987e\u5ba2\u771f\u5b9e\u611f\u53d7\u201d\u7eb3\u5165\u670d\u52a1\u4f18\u5316\u6838\u5fc3\u6307\u6807\uff0c\u8fdb\u4e00\u6b65\u9a8c\u8bc1\u4e86<\/span><\/span>\u795e\u79d8\u5ba2\u5236\u5ea6<\/span><\/span>\u7684\u4ef7\u503c\u3002<\/span><\/span><\/p>\n

4.\u5c40\u9650\u4e0e\u6311\u6218<\/span><\/span><\/strong><\/p>\n

\u795e\u79d8\u5ba2\u5e76\u975e\u4e07\u80fd\uff0c\u5b58\u5728\u6837\u672c\u5355\u4e00\u3001\u4e3b\u89c2\u504f\u5dee\u7b49\u5c40\u9650\u3002\u4f01\u4e1a\u5e94\u7528\u65f6\u9700\u907f\u514d\u201c\u730e\u5deb\u5f0f\u60e9\u7f5a\u201d\uff0c\u800c\u5e94\u5c06\u53cd\u9988\u8f6c\u5316\u4e3a\u57f9\u8bad\u7d20\u6750\uff1a\u901a\u8fc7\u56e2\u961f\u8ba8\u8bba\u201c\u987e\u5ba2\u771f\u6b63\u611f\u53d7\u5230\u4ec0\u4e48\u201d\uff0c\u8ba9\u5458\u5de5\u7406\u89e3\u670d\u52a1\u7684\u672c\u8d28\u3002\u4f8b\u5982\u67d0\u95e8\u5e97\u56e0<\/span><\/span>\u795e\u79d8\u5ba2\u53cd\u9988\u201c\u591c\u95f4\u6536\u94f6\u53f0\u706f\u5149\u8fc7\u6697\u201d\uff0c\u800c\u975e\u5355\u7eaf\u6279\u8bc4\u5458\u5de5\uff0c\u8f6c\u800c\u8c03\u6574\u706f\u5149\u5e03\u5c40\uff0c\u65e2\u89e3\u51b3\u95ee\u9898\u53c8\u63d0\u5347\u5458\u5de5\u8ba4\u540c\u3002<\/span><\/span><\/p>\n

\"\"<\/span><\/strong><\/p>\n

\u670d\u52a1\u529b\u7684\u53cc\u8f68\u5e76\u884c<\/span><\/span><\/strong><\/p>\n

SQC\u00d7MS<\/span><\/span><\/strong><\/p>\n

\u4fbf\u5229\u5e97\u7684\u670d\u52a1\u529b\u7ba1\u7406\uff0c\u65e0\u6cd5\u4f9d\u8d56\u5355\u4e00\u5de5\u5177\u3002SQC\u4e0eMS\u5982\u540c\u5e76\u884c\u8f68\u9053\uff0c\u524d\u8005\u786e\u4fdd\u201c\u5236\u5ea6\u4e00\u81f4\u6027\u201d\uff0c\u540e\u8005\u6355\u6349\u201c\u987e\u5ba2\u771f\u5b9e\u611f\u201d\u3002\u552f\u6709\u4e8c\u8005\u7ed3\u5408\uff0c\u624d\u80fd\u5728\u9ad8\u7ade\u4e89\u5e02\u573a\u4e2d\u540c\u65f6\u5b9e\u73b0\u201c\u4e0d\u51fa\u9519\u201d\u4e0e\u201c\u6709\u6e29\u5ea6\u201d\u3002<\/span><\/span><\/p>\n

\"\"<\/section>\n

\u56fe\uff1aSQC\u4e0eMS\u7684\u5bf9\u6bd4<\/span><\/span><\/p>\n

1.\u53cc\u8f68\u6a21\u578b\u7684\u6838\u5fc3\u610f\u6db5<\/span><\/span><\/strong><\/p>\n

SQC\uff08\u786c\u6027\u6807\u51c6\uff09\uff1a\u901a\u8fc7SOP\u4e0e\u7a3d\u6838\u5236\u5ea6\uff0c\u786e\u4fdd\u6240\u6709\u95e8\u5e97\u5728\u5546\u54c1\u3001\u73af\u5883\u3001\u6d41\u7a0b\u4e0a\u8fbe\u5230\u6700\u4f4e\u8d28\u91cf\u57fa\u51c6\uff0c\u5982\u5546\u54c1\u7ba1\u7406\u3001\u8bbe\u5907\u7ef4\u62a4\u3001\u73af\u5883\u6e05\u6d01\u3001\u57fa\u7840\u670d\u52a1\u7b49\uff0c\u662f\u670d\u52a1\u7684\u201c\u57fa\u672c\u76d8\u201d\u3002\u5f53\u524d\u884c\u4e1a\u4e2d\uff0c\u5934\u90e8\u54c1\u724c\u5df2\u5c06SQC\u4e0e\u6570\u5b57\u5316\u4e2d\u53f0\u7ed3\u5408\uff0c\u5b9e\u65f6\u8ffd\u8e2a\u95e8\u5e97\u8fbe\u6807\u7387\uff0c\u4f8b\u5982\u5168\u5bb6\u4fbf\u5229\u5e97\u901a\u8fc7\u201c\u667a\u80fd\u5de1\u5e97\u7cfb\u7edf\u201d\u81ea\u52a8\u6293\u53d6SQC\u5173\u952e\u9879\uff08\u5982\u98ce\u5e55\u67dc\u6e29\u5ea6\u3001\u8d27\u67b6\u6574\u6d01\u5ea6\uff09\uff0c\u63d0\u5347\u6807\u51c6\u843d\u5730\u6548\u7387\u3002<\/span><\/span><\/p>\n

MS\uff08\u8f6f\u6027\u611f\u53d7\uff09\uff1a\u4ece\u987e\u5ba2\u89c6\u89d2\u68c0\u9a8c\u5458\u5de5\u4e92\u52a8\u7ec6\u817b\u5ea6\u4e0e\u670d\u52a1\u6c1b\u56f4\uff0c\u5982\u8bed\u6c14\u771f\u8bda\u5ea6\u3001\u4e3b\u52a8\u534f\u52a9\u610f\u8bc6\u3001\u73af\u5883\u8212\u9002\u5ea6\u7b49\uff0c\u662f\u670d\u52a1\u7684\u201c\u52a0\u5206\u9898\u201d\u3002\u4f8b\u59827-ELEVEn\u201c\u4e0d\u53ef\u601d\u8bae\u8336Bar\u201d\u7684MS\u8bc4\u4f30\u4e2d\uff0c\u4f1a\u91cd\u70b9\u5173\u6ce8\u5e97\u5458\u662f\u5426\u4e3b\u52a8\u8be2\u95ee\u201c\u51b0\u91cf\u751c\u5ea6\u504f\u597d\u201d\uff0c\u800c\u975e\u4ec5\u5b8c\u6210\u70b9\u5355\u6d41\u7a0b\u3002<\/span><\/span><\/p>\n

\u53cc\u8f68\u5e76\u884c\u7684\u672c\u8d28\u662f\u201c\u5408\u683c\u8bc1\u660e+\u611f\u52a8\u8bc1\u660e\u201d\uff1aSQC\u4fdd\u8bc1\u95e8\u5e97\u4e0d\u4f4e\u4e8e\u53ca\u683c\u7ebf\uff0cMS\u51b3\u5b9a\u987e\u5ba2\u662f\u5426\u613f\u610f\u91cd\u590d\u5230\u5e97\u3002<\/span><\/span><\/p>\n

2.\u843d\u5730\u5e94\u7528\uff1a\u4ece\u68c0\u6838\u5230\u4ef7\u503c\u8f6c\u5316<\/span><\/span><\/strong><\/p>\n

\u5728\u5b9e\u52a1\u4e2d\uff0c\u4f01\u4e1a\u53ef\u901a\u8fc7\u4ee5\u4e0b\u65b9\u5f0f\u843d\u5b9e\u53cc\u8f68\u534f\u540c\uff1a<\/span><\/span><\/p>\n

\u7ee9\u6548\u7ed1\u5b9a\uff1a\u5c06SQC\u5206\u6570\u4e0e\u95e8\u5e97\u8425\u8fd0KPI\uff08\u5982\u9c9c\u98df\u635f\u8017\u7387\u3001\u987e\u5ba2\u6295\u8bc9\u7387\uff09\u6302\u94a9\uff0c\u786e\u4fddSOP\u4e25\u683c\u6267\u884c\uff1b\u540c\u65f6\u5c06MS\u6838\u5fc3\u6307\u6807\uff08\u5982\u201c\u4e3b\u52a8\u670d\u52a1\u7387\u201d\u201c\u987e\u5ba2\u6ee1\u610f\u5ea6\u201d\uff09\u7eb3\u5165\u5458\u5de5\u7ee9\u6548\uff0c\u907f\u514d\u201c\u91cd\u6d41\u7a0b\u8f7b\u611f\u53d7\u201d\u3002<\/span><\/span><\/p>\n

\u57f9\u8bad\u7d20\u6750\u5316\uff1a\u5c06MS\u53cd\u9988\u8f6c\u5316\u4e3a\u573a\u666f\u5316\u6848\u4f8b\uff0c\u878d\u5165\u5458\u5de5\u57f9\u8bad\u3002\u4f8b\u5982\u67d0\u95e8\u5e97MS\u62a5\u544a\u63d0\u5230\u201c\u987e\u5ba2\u8be2\u95ee\u5496\u5561\u4f18\u60e0\u65f6\uff0c\u5e97\u5458\u56de\u7b54\u6a21\u7cca\u201d\uff0c\u603b\u90e8\u53ef\u636e\u6b64\u5236\u4f5c\u201c\u4fc3\u9500\u4fe1\u606f\u5e94\u7b54\u8bdd\u672f\u201d\u57f9\u8bad\u8bfe\u4ef6\uff0c\u800c\u975e\u5355\u7eaf\u6263\u5206\u3002<\/span><\/span><\/p>\n

\u6570\u636e\u95ed\u73af\uff1a\u6574\u5408SQC\u4e0eMS\u6570\u636e\uff0c\u901a\u8fc7\u6570\u5b57\u5316\u5de5\u5177\uff08\u5982\u95e8\u5e97\u7ba1\u7406\u7cfb\u7edf\uff09\u751f\u6210\u201c\u670d\u52a1\u529b\u96f7\u8fbe\u56fe\u201d\uff0c\u6e05\u6670\u5448\u73b0\u6bcf\u95f4\u95e8\u5e97\u7684\u77ed\u677f\uff08\u5982\u201cSQC\u8fbe\u6807\u4f46MS\u4e3b\u52a8\u670d\u52a1\u4e0d\u8db3\u201d\uff09\uff0c\u5e76\u8ffd\u8e2a\u6539\u5584\u8fdb\u5ea6\u3002<\/span><\/span><\/p>\n

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\"\"<\/section>\n

\u56fe\uff1a\u5168\u5bb6FamilyMart<\/span><\/span><\/span><\/p>\n

3.\u5efa\u7acb\u670d\u52a1\u529b\u6587\u5316<\/span><\/span><\/strong><\/p>\n

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1.\u6bcf\u4e00\u6b21\u68c0\u6838\u7684\u76ee\u7684\u662f\u201c\u5e2e\u52a9\u6539\u5584\u201d\uff0c\u800c\u975e\u201c\u5bfb\u627e\u9519\u8bef\u201d\u2014\u2014\u4f8b\u5982\u67d0\u54c1\u724c\u5c06SQC\u4e0d\u5408\u683c\u9879\u79f0\u4e3a\u201c\u5f85\u4f18\u5316\u70b9\u201d\uff0c\u800c\u975e\u201c\u95ee\u9898\u70b9\u201d\uff0c\u51cf\u5c11\u5458\u5de5\u62b5\u89e6\u60c5\u7eea\uff1b<\/span><\/span><\/p>\n

2.\u6bcf\u4e00\u4f4d\u987e\u5ba2\u90fd\u53ef\u80fd\u662f\u201c\u6f5c\u5728\u795e\u79d8\u5ba2\u201d\uff0c\u670d\u52a1\u9700\u81ea\u7136\u878d\u5165\u65e5\u5e38\u2014\u2014\u907f\u514d\u5458\u5de5\u201c\u8fce\u68c0\u5f0f\u670d\u52a1\u201d\uff0c\u57f9\u517b\u201c\u5e38\u6001\u6027\u4f18\u8d28\u670d\u52a1\u201d\u610f\u8bc6\uff1b<\/span><\/span><\/p>\n

3.\u670d\u52a1\u7684\u6838\u5fc3\u662f\u201c\u8ba9\u987e\u5ba2\u611f\u53d7\u5230\u597d\u201d\uff0c\u800c\u975e\u201c\u6ee1\u8db3\u5236\u5ea6\u5206\u6570\u201d\u2014\u2014\u5982\u53f0\u6e7e\u5168\u5bb6\u4fbf\u5229\u5e97\u5728\u57f9\u8bad\u4e2d\u5f3a\u8c03\u201c\u5148\u5173\u6ce8\u987e\u5ba2\u9700\u6c42\uff0c\u518d\u6267\u884c\u6807\u51c6\u6d41\u7a0b\u201d\uff0c\u4f8b\u5982\u987e\u5ba2\u6025\u7740\u8d76\u8f66\u65f6\uff0c\u53ef\u7b80\u5316\u90e8\u5206\u8bdd\u672f\u4f46\u4fdd\u8bc1\u670d\u52a1\u6e29\u5ea6\u3002<\/span><\/span><\/p>\n

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\"\"<\/section>\n

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<\/span><\/span><\/p>\n

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